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Go 2 Meeting Screen Sharing on a Panasonic Panaboard

I'm having an issue with G2M and Panasonic's Panaboard software. The issue started with our migration to Windows 7. Whenever a meeting organizer chooses to share their screen the Panasonic software decides to throw up a blank white screen over everything. The only way to get rid of the white screen is to end the Panasonic Drawing Tools process using Task Manager. The screen sharing feature works correctly as long as the drawing tools program is not running. We never had this issues under Windows XP. I have contacted G2M and their response was its an issue with the video drivers. I've upgraded drivers with no change. I've also contacted Panasonic but have not heard back yet. This issue is 100% reproducible using any computer running Windows 7 and 8. I am running the latest versions of both G2M and Elite Panaboard Software.
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David Johnson, CD
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You may want to contact Citrix and from prior experience their tech support is excellent!
Try turning off your Aero desktop and use the basic setting. That should clear it up.
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I believe it has something to do with Aero. As soon as I shut it off the white screen appeared. I didn't even have G2M running. I'm going to contact Panasonic and see what they have to say.
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Anthony Russo
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After about and hour on the phone with Citrix we have discovered a workaround. From now on the Panasonic software will run in XP SP3 compatibility mode. Not the best solution but it works.


FYI: I found out that most conferencing software disabled Aero once the meeting starts. My issue also didnt seem to be a problem with join.me and Webex. So I'm not sure what G2M is doing differently.
Glad you found a workaround. It seems that PanBoard utilizes the same drivers that Aero does and when GTM (or others) disables them, that is where the problem arises.
Well the workaround ended up not working. When the Panasonic software is run in compatibility mode it disables the drawing pen. With absolutely no help from Panasonic and Citrix unable (they tried) to fix it our company has decided to find a new conferencing software that is compatible.

Since it does seem to be an issue related to Aero I will award points to Anthony. Thanks for your help.