outlook 2007 cant see any shared calendars when using VPN

Posted on 2013-02-06
Medium Priority
Last Modified: 2013-03-09
Outlook  2007 SPK3, Windows 7x64 Spk1. When logged on to the domain locally here in the office this particular user can schedule an appointment normally by going to new\scheduling assistant\add attendees\ then go through the address book adding attendees, when done the user can see all the users calendars and their other appointments and availabilities no problems.
  When this user takes his laptop home (same system) and is logged in remotely using an external internet connection and VPN and they do these same exact steps they can’t see a single calendar, they are all hashed out “no information.” This is the only remote user having this issue; all settings appear to be identical to the other users that are not having difficulties. The user appears to be having no other issues logged in via VPN.
  We’ve been racking our brains for days; an answer to this would be greatly appreciated.
Question by:TGWNMHGB
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38863453
I guess what if you delete this users profile on the VPN or TerminalServer and then ask him to relogin and check .... could be profile corruption as well

- Rancy
LVL 16

Expert Comment

ID: 38871026
Couple of options to test:
1. Run “Outlook.exe” /cleanfreebusy while connected to VPN
2. Test if it works Ok with Outlook Anywhere while he is not connected via VPN?
Use Outlook Anywhere to connect to your Exchange server without VPN

Author Comment

ID: 38903219
Sorry took so long to get back. reinstalled outlook and also reinstalled and setup the VPN again. Ran clean free busy, unchecked use cached exchange mode nothing seems to work.
  Here is one odd thing that is happening: in this scenario the user is logged in locally to the domain via wifi and he can see everyone else's calendar, no problems. Without logging off I connect to our guest wifi thats a seperate dsl line completely off the network. I connect via vpn and once back on the domain I can still see the calenders connected through the vpn. If I disconnect the vpn and logoff and backon still connected to the guest wifi and connect via vpn the calendars are gone. Its as if the calenders are cached locally regardless of the connection until he logs off. Were thinking its some kind of authentication issue, but were almost to the wipe and rebuild point.
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38904147
Its like when you disconnect from VPN the profile or login cache data goes and tries to gather new data on Guest Wifi and its not there

- Rancy

Accepted Solution

TGWNMHGB earned 0 total points
ID: 38950731
we rebuilt the system. problem solved.

Author Closing Comment

ID: 38968871
no resolution for the issue. system corruption was the probable cause.

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