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Can't delele printer Windows Server 2012

Posted on 2013-02-06
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Last Modified: 2013-02-12
I have Windows server 2012 that is a print server. I have one printer that has a bad drive and I am tryint to delete it. When I try to delete it I get the following error: Printer cannot be removed. The local print spooler service is not running. Please restart the spooler or restart the machine.

I restart the print spooler and try to delete again and get the same error. Also if I go into the properties of the printer and goto the advanced page it does not show anything for the driver. If I try to add a driver is shuts down the print spooler.

I wuold like to get rid of this printer so I can create a new printer and deploy it to my users.

Thanks for any help.
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Question by:twillettLRA
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Expert Comment

by:EMJSR
ID: 38862445
I haven't used 2012 yet, but maybe give this a try (if it works):

Open a Microsoft Management Console (mmc.exe) and then add the Print Management snap-in. That should give you a few more options, including the removal of potential driver remnants.

You can also have a look under the following registry keys:

HKEY_CURRENT_USER\Printers\Connections\

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\


After a backup of the keys, remove any entry referring to the printer you're trying to remove. Then restart the spooler and if the printer is still listed, try and delete it again or reboot your server.
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Expert Comment

by:Nick Sui
ID: 38862458
See if this can help you out:
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

-----
Sys.
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twillettLRA earned 0 total points
ID: 38863968
Thank you for both of your responses. I was able to change the driver to a generic driver then I was able to delete the printer and port. After that I was able to install a good driver for that printer.
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by:Nick Sui
ID: 38864201
Good. We are just waiting for you to award points if all looks good? :)

Sys.
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Author Closing Comment

by:twillettLRA
ID: 38879455
FIgured it out on my own
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