Photoshop CS3 crashes on open file or create new file
Posted on 2013-02-06
I've been using Photoshop CS3 for about 5 years and have never had a problem with it. I installed a new printer (HP Officejet 6700 All-in-one) about 6 months ago and that worked fine until 3 or 4 weeks ago when I suddenly couldn't scan (not from Photoshop and not from the HP Scan utility). I researched that and what eventually solved the problem was having someone from Linksys reconfigure my router. That fixed my scanning issue which I confirmed by scanning from the HP utility.
But when I tried scanning in Photoshop, it scanned but crashed upon trying to save the scan. Then I tried opening a file and the same thing happened. The message I get is: "Adobe Photoshop CS3 has stopped working. A problem caused he program to stop working. Windows will close the program and notify you if a solution is available."
I tried adding the ~ in front of the TWAIN file and that didn't work so I changed it back. (Although now I can't remember how to navigate to it!) I hear that deleting my preferences might solve the problem, but I haven't been able to find instructions online that tell me exactly how to do that.
I'm running Vista Home Premium SP2 on an HP Pavilion Elite 64-bit system.
Please let me know your thoughts, I need to get my image scanning capability back up and running as soon as possible.