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Outlook 2010 Email Issues

Posted on 2013-02-07
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Last Modified: 2013-04-23
Hi,

I have a user that is having problems with some emails, not all, that are having problems opening.

Symptoms:
 - Emails are received, when you attempt to open them it appears blank in the preview window of Outlook.
 - When you try to open the item by double-clicking, "Cannot open this item." appears.
 - If you attempt to Reply or Forward the email, "The operation failed.  The messaging interfaces have returned an unkown error.  If the problem persists, restart Outlook." appears.
 - When you open the email in OWA, you can open the email fine, and attachments also.
 - Not all emails with attachments.
 - Varying attachment types (eml, pdf, xls, doc).
 - Same emails are not opening on BlackBerry Bold 990 either.
 - Emails are from different senders.

Rebuilt profile, repaired Outlook, and exhausted other normal troubleshooting.

I am unable to find anything online as when I search the "The operation failed....." error message, all results return links to sending emails and problems with contacts.

This problem is for items that have been received.  Emails route via a POP box, and are collected by POP3 connector in SBS.  Windows 7 Pro, Outlook 2010 Standard.

I look forward to hear any suggestions.

Thanks in advanced.
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Comment
Question by:Amicitia
5 Comments
 
LVL 19

Expert Comment

by:Miguel Angel Perez Muñoz
ID: 38863168
Maybe this computer is malware infected?
0
 
LVL 1

Expert Comment

by:Sukhoi_37
ID: 38863193
Hi, have you tried loading outlook in safe mode what happens?

simple select Start and Run then type in "outlook \safe"

If this works fine, it could possibly be an outlook addin causing the issue?

Also have you tried a pst repair?
http://office.microsoft.com/en-gb/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx
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LVL 17

Expert Comment

by:Lior Karasenti
ID: 38863316
We had same problem few weeks ago and it was the anti virus fault

Which anti virus you use?

Try to disable the email protection from the anti virus and see if there is a change or disable the antivirus and see if the problem stay
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Accepted Solution

by:
Amicitia earned 0 total points
ID: 39091798
Rebuilding the users profile resolved this issue.
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Author Closing Comment

by:Amicitia
ID: 39103858
Worked simple and good answeres
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