This morning the customer came in to find that he could not print on any of his printers, on his Win 7 64-bit PC. Both printers show a ! , and the troubleshooter provides no info.
One printer is a simple HP 4250, so I had him disconnect it, and it's icon disappeared from the 'Devices and Printers' screen. I then downloaded the PCL6 driver from HP, but when I go to install it, I get this error:
'Windows cannot open Add Printers. The local print spooler service is not running.' But if I go to services.msc, it shows that the print spooler IS running.
Initially I tried to restore a restore point, but it only shows one restore point available, and it is from earlier this morning (i.e. of no value). Why THAT is happening is a subject for an additional post, I suppose.
Any ideas where to begin with this printer situation? TIA