Solved

Windows cannot open Add Printers ... and all printers show errors

Posted on 2013-02-07
4
479 Views
Last Modified: 2013-02-10
This morning the customer came in to find that he could not print on any of his printers, on his Win 7 64-bit PC.  Both printers show a ! , and the troubleshooter provides no info.

One printer is a simple HP 4250, so I had him disconnect it, and it's icon disappeared from the 'Devices and Printers' screen.  I then downloaded the PCL6 driver from HP, but when I go to install it, I get this error:

'Windows cannot open Add Printers.  The local print spooler service is not running.'  But if I go to services.msc, it shows that the print spooler IS running.

Initially I tried to restore a restore point, but it only shows one restore point available, and it is from earlier this morning (i.e. of no value).  Why THAT is happening is a subject for an additional post, I suppose.

Any ideas where to begin with this printer situation?  TIA
0
Comment
Question by:sasllc
  • 2
4 Comments
 
LVL 19

Accepted Solution

by:
Kash earned 250 total points
ID: 38864324
have you tried booting into safe mode and see what happens there. thats where I would start
0
 
LVL 3

Author Comment

by:sasllc
ID: 38864387
What would I be looking for in safe mode?

Since safe mode doesn't bring up all the usual stuff, I wondered if it even would install printer drivers.  So, I rebooted MY Win7 PC, and found that I had the same "!" showing on my printer in the Devices and Printers screen--presumably becuase it does not load printer drivers in safe mode--but I don't know that for sure.

In any case, what would I do, or look for, in safe mode?
0
 
LVL 5

Assisted Solution

by:m3mph1s1
m3mph1s1 earned 250 total points
ID: 38864490
I would reboot, it sounds like something has conflicted with the print spooler.  If a reboot doesn't restart it successfully then you will need to follow documentation similar to this but particular to OS: http://social.technet.microsoft.com/Forums/en-US/winserverfiles/thread/6de177db-df34-4801-be93-1a8e4231f183
0
 
LVL 3

Author Comment

by:sasllc
ID: 38873558
I could not get anything to work, and ended up having to reformat his system and reload.
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

After playing around with my ASUS 1215n (http://www.asus.de/product.aspx?P_ID=HrglRhH8D60Rmlv3) Netbook, I finally managed to get smooth HD 1080p (http://en.wikipedia.org/wiki/1080p) playback of videos on it. Second Generation Intel Atom (http://en.…
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now