Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

IT infrastructure job description

Posted on 2013-02-07
3
Medium Priority
?
207 Views
Last Modified: 2014-12-06
Hi all,

I want the standard job description, duties and skills (CCNA,MCSE,..) for the IT department in details and it sections  hierarchy as in the attached file.
IT-infrastructure.vsd
0
Comment
Question by:Almayadeen IT
3 Comments
 
LVL 51

Expert Comment

by:Keith Alabaster
ID: 38868914
Then you'd better write them - as you would likely do a better job than we will.

You would need to provide the duties/functions/capabilities that each role would require and the responsibilities of the IT department in order to provide anything really meaningful. If you just want vanilla specs, to be frank you'd be better off searching job sites as they tell YOU what others are asking for - including accreditations.

Don't like sending people to other sources but I (for one) am not going to write all those out for you without a lot more criteria on each :)  Sorry.
0
 
LVL 30

Accepted Solution

by:
Rich Weissler earned 1000 total points
ID: 38869101
I suspect you would be best served by developing a 'boiler plate' description which covers the expectations for the environment.  (E.g. Have you/ Are you adopting ITIL processes / ISO 20000?  Do you expect people to be on-call 24x7?  Is there an expectation to show initiative, and self train and/or attend local user groups?)

From there, I assume you'll have multiple levels for each of the positions.  (A Junior level, Named Level, Senior Level... or I, II, III, IV, V)  The levels would have increasing requirements.  Jr level might require two years of college, or equivalent work experience.  Named level, (a 4-year college degree and two years of work experience) or six years of relevant work experience, and so on.  

The professional certifications will be different for every position.  ITIL Foundations level cert might be nice for everyone of a certain level and above, if you have adopted it... but as an example, there are now eight different Microsoft MCSE certs.... some appropriate for your Database Admins, if you are using MS SQL, some for the Server Managers if you are using Windows... but your virtualization people might be geared towards an MCSE or VCE depending on the platform used.  A Help Desk technician is fairly standard, and you'll likely be able to find CompTIA A+ and Network+ folks... but trying to map the GIAC certifications to your Network & Security Department would be challenging, and I wouldn't want to necessarily carve it in stone because there are some SCCP, CISSP, and ISACA folks I wouldn't want to exclude for those positions if they were available.
0
 
LVL 22

Expert Comment

by:eeRoot
ID: 38871979
0

Featured Post

WatchGuard Case Study: Museum of Flight

“With limited money and limited staffing, we didn’t have a lot of choices in terms of what we could do to bring efficiency. WatchGuard played a central part in changing that.” To provide strong, secure Wi-Fi access within the museum, Hunter chose to deploy WatchGuard’s AP120 APs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The top devops trends for 2017 are focused on improved deployment frequency, decreased lead time for change and decreased MTTR.
Article by: Shawn
IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly.
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses

926 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question