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Windows 7 UAC and Ability to Save Files, etc. Word 2010

Posted on 2013-02-07
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Last Modified: 2013-02-11
This is a Windows 7 32 system.
An application opens Word 2010 and the User pulls up a letter from a folder in c:/Program Files/[program]/etc./etc./xyz.doc
A letter doc shows up (in Compatibility Mode) as a Preview I believe.
The ribbon highlight is not on File but something else.
Clicking on File, in order to Save or Save As doesn't do anything.
Clincking on the floppy disk icon to Save doesn't do anything.

Turning off UAC fixes the immediate problem.  
This has not been encountered on other computers configured the same way with the same programs, etc.

The folder that the document is in is marked Read Only but that doesn't hamper anyone else.

I'd like to turn UAC back on but don't really know where to go next.
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Question by:Fred Marshall
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15 Comments
 
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Expert Comment

by:EMJSR
ID: 38865513
Have a look in the Word options and check Trust Center. In there look under Trust Center Settings > Trusted Locations and make sure that the folder and subfolders in question are added. That might resolve your issue.
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Accepted Solution

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Fred Marshall earned 0 total points
ID: 38865806
I found another solution as well and can't go back to try EMJSR's solution.

Go to C:/Users/[User]
Open Properties with a right click.
If it's Read Only, uncheck it.
(I'm told it might revert but it didn't matter).

Turn UAC back on.
This seemed to work.
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Author Comment

by:Fred Marshall
ID: 38866109
I've requested that this question be closed as follows:

Accepted answer: 0 points for fmarshall's comment #a38865806
Assisted answer: 500 points for EMJSR's comment #a38865513

for the following reason:

I don't know if EMJSR's solution would have worked in this case but it sounds good!
Certainly the source of the document was NOT in the Tursted Locations before I changed it.
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LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 38866095
As a user you do not have permissions to make changes in
c:\program files, c:\program files(x86).. only trusted installer (built in user account) has this permission unless you change the permissions.. Keep programs and application data separate. That is why you have my documents and public documents.. This restriction has been in place since Vista.. It was a best practice before.
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Expert Comment

by:David Johnson, CD, MVP
ID: 38866110
The solution you propose to accept is incorrect
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Author Comment

by:Fred Marshall
ID: 38866344
Well, this is an application that is provided by an application service provider.  There will be no changes.  The files are located where they are located and that's it.
As I said: no other computers have this problem.  So I have to figure that it's a local issue with the computer.

The solution you propose to accept is incorrect

Explain why please.

Provide a "correct" solution then please.
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Expert Comment

by:EMJSR
ID: 38866356
Best practice is not a rule. A user can store data wherever they want. Whether or not it's a good idea is beside the point. There is no restriction on where you can store your files. Certain folders are protected by default on a Windows system, so that even an Administrator cannot access them. Any other folder is based on personal preference.

Adding a folder to the "Trust Center" usually resolves any Office related problem when accessing or working with files. You are right in that it might not be a good idea to store data within Program Files, but the base idea works.

I have tested this just now to be sure and it does work. Best practice is one thing, but at the end of the day this is about what works and ultimately it's the user's choice.

I don't care about points, I just want to help and I like solving problems.
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LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 38866392
In a windows 7 environment c:\program files\ is a protected area by design. Yes you can change the permissions, you can turn off UAC, you can run as administrator, you can save to C:\  but this entails changing permissions.. same as with a linux distro you can run as root and change directory permissions, and stay running as root.. The reasoning it is NOT done is because it opens your system to attack (you are defeating your operating systems designed in security features).. Do as you please.. I'm out of here.
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Expert Comment

by:EMJSR
ID: 38866898
Your points are all valid. I am not argueing with you. All I'm saying that it's ultimately the user's choice and my point that was that something isn't wrong ony because it isn't suppose to happen or because it's by design. If that was the case overclocking or anything like that shouldn't be done either. But, oh well.
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LVL 25

Author Comment

by:Fred Marshall
ID: 38868619
The issue here was how to solve a real-world problem on a single system.
It appears there were 2 or 3 practical, if not all of them advisable, methods.
One had to do with the User's own files.
Another had to do with a Word setting.
Only one had to do with UAC and nobody recommended it.

The last sentence of the original question said: "I'd like to turn UAC back on"!!
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Expert Comment

by:modus_operandi
ID: 38870240
I've requested that this question be closed as follows:

Accepted answer: 0 points for fmarshall's comment #a38865806
Assisted answer: 500 points for ve3ofa's comment #a38866095

for the following reason:

Starting auto-close process to implement the recommendations of the participating Expert(s).
 
modus_operandi
EE Admin
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Author Comment

by:Fred Marshall
ID: 38870241
I intended to award the points to EMJSR.
Did I not?
The responses were to the point.
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