exchange 2007 554 5.0.0 Service unavailable
HI, I have an exchange 2007 and recently been getting people reporting they get bounce backs when sending email to our exchange server, please see a bounce back and mxtool box report. Which one should i be concerned about ?
From: MAILER-DAEMON@mq3.ifl.net
Date: 06-Feb-2013 21:52
To: <user@theirdomain.com>
Subj: Returned mail: see transcript for details
The original message was received at Wed, 6 Feb 2013 21:52:49 GMT
from esm01.ab3.easymail.ifl.net
----- The following addresses had permanent fatal errors -----
<user@mydomain.com>
(reason: 550 Requested action not taken: mailbox unavailable)
----- Transcript of session follows -----
... while talking to mail.mydomain.com.:
>>> DATA
<<< 550 Requested action not taken: mailbox unavailable
554 5.0.0 Service unavailable
Mxtoolbox mail.mydomain.com SMTP test
SMTP Reverse Banner Check
SMTP Reverse DNS Mismatch - Warning - Reverse DNS does not match SMTP Banner
SMTP TLS - Warning - Does not support TLS.
SMTP Connection Time - 0 seconds - Good on Connection time
SMTP Open Relay - OK - Not an open relay.
SMTP Transaction Time - 5.881 seconds - Warning on Transaction Time
From: MAILER-DAEMON@mq3.ifl.net
Date: 06-Feb-2013 21:52
To: <user@theirdomain.com>
Subj: Returned mail: see transcript for details
The original message was received at Wed, 6 Feb 2013 21:52:49 GMT
from esm01.ab3.easymail.ifl.net
----- The following addresses had permanent fatal errors -----
<user@mydomain.com>
(reason: 550 Requested action not taken: mailbox unavailable)
----- Transcript of session follows -----
... while talking to mail.mydomain.com.:
>>> DATA
<<< 550 Requested action not taken: mailbox unavailable
554 5.0.0 Service unavailable
Mxtoolbox mail.mydomain.com SMTP test
SMTP Reverse Banner Check
SMTP Reverse DNS Mismatch - Warning - Reverse DNS does not match SMTP Banner
SMTP TLS - Warning - Does not support TLS.
SMTP Connection Time - 0 seconds - Good on Connection time
SMTP Open Relay - OK - Not an open relay.
SMTP Transaction Time - 5.881 seconds - Warning on Transaction Time
Looks like your exchange databases are not mounted ?
Check all exchange services are started and that the databases are mounted in exchange console
Check all exchange services are started and that the databases are mounted in exchange console
Also ,If the problem is related only to some specific users check they have not exceeded their mailbox size limits
ASKER
theres only one main database. And it's always been mounted according to event viewer.
ASKER
test results for outbound test, inbound fine.
Performing Sender ID validation.
Sender ID validation was performed successfully.
Test Steps
Attempting to find the SPF record using a DNS TEXT record query.
ExRCA wasn't able to find the SPF record.
Additional Details
No records were found.
Performing Sender ID validation.
Sender ID validation was performed successfully.
Test Steps
Attempting to find the SPF record using a DNS TEXT record query.
ExRCA wasn't able to find the SPF record.
Additional Details
No records were found.
ASKER
there are no mailbox limits. one user that has the issue is me. which helps. My mailbox is only 800mb in size.
Hope no Restrictions nor any email limits to your mailbox ?
Hope its visible in GAL and "Allow Inheritable"
- Rancy
Hope its visible in GAL and "Allow Inheritable"
- Rancy
Is the sending mailserver with the same provider that supports your domain
I ask because I have seen situations where the sending mailserver resolves your domain
Internally and therefore tries to deliver the mail to the wrong receiving server (for example a webserver for your domain hosted with them)
I ask because I have seen situations where the sending mailserver resolves your domain
Internally and therefore tries to deliver the mail to the wrong receiving server (for example a webserver for your domain hosted with them)
ASKER
it's not with the same provider
ASKER
rancy - our server has been in place for 5 years. this only started occuring in the last 2 weeks.
Hope no Restrictions nor any email limits to your mailbox ? - none set
Hope its visible in GAL and "Allow Inheritable" - visible and yes to allow
Hope no Restrictions nor any email limits to your mailbox ? - none set
Hope its visible in GAL and "Allow Inheritable" - visible and yes to allow
Try to move mailbox to another database and have a check
- Rancy
- Rancy
Begs the question
What might have changed in past two weeks ?
What might have changed in past two weeks ?
ASKER
nothing has changed in the 2 weeks. We keep it patched. No major server patch for a while.
I'll try the extra database.
Please note, that I get most emails. Only the odd one that bounces back.
I'll try the extra database.
Please note, that I get most emails. Only the odd one that bounces back.
Yes interesting it is only occasional
Suggests some sort of routing glitch
I presume you changed the above example NDR server names (for security)
Are they definitely generated from your mailserver ?
Suggests some sort of routing glitch
I presume you changed the above example NDR server names (for security)
Are they definitely generated from your mailserver ?
ASKER
it doesn't look like it coming from our mailserver please see below
could it be easymail ?
From: MAILER-DAEMON@mq3.ifl.net
Date: 06-Feb-2013 21:52
To: <user@theirdomain.com>
Subj: Returned mail: see transcript for details
The original message was received at Wed, 6 Feb 2013 21:52:49 GMT
from esm01.ab3.easymail.ifl.net
----- The following addresses had permanent fatal errors -----
<user@mydomain.com>
(reason: 550 Requested action not taken: mailbox unavailable)
----- Transcript of session follows -----
... while talking to mail.mydomain.com.:
>>> DATA
<<< 550 Requested action not taken: mailbox unavailable
554 5.0.0 Service unavailable
could it be easymail ?
From: MAILER-DAEMON@mq3.ifl.net
Date: 06-Feb-2013 21:52
To: <user@theirdomain.com>
Subj: Returned mail: see transcript for details
The original message was received at Wed, 6 Feb 2013 21:52:49 GMT
from esm01.ab3.easymail.ifl.net
----- The following addresses had permanent fatal errors -----
<user@mydomain.com>
(reason: 550 Requested action not taken: mailbox unavailable)
----- Transcript of session follows -----
... while talking to mail.mydomain.com.:
>>> DATA
<<< 550 Requested action not taken: mailbox unavailable
554 5.0.0 Service unavailable
Yes that's what I thought
The mail is being routed to their server not yours so obviously is generating an NDR stating the users mailbox is not there ( which clearly it is not )
It would appear that we do indeed have done variation of the scenario I detailed earlier (the mail is going to the wrong server )
The mail is being routed to their server not yours so obviously is generating an NDR stating the users mailbox is not there ( which clearly it is not )
It would appear that we do indeed have done variation of the scenario I detailed earlier (the mail is going to the wrong server )
ASKER CERTIFIED SOLUTION
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
ASKER
I'll contact my hosting company and report back
thanks for the reply.
thanks for the reply.
Check if the recipient is actually available by sending email from Public domain .... also check Inbound\Outbound email using
www.exrca.com
- Rancy