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janaFlag for United States of America

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Touchpad disable when loging in Windows 8

We have a notebook Windows 8 Pro and when  it start, you see at the log in windows the mouse working (using the touchpad).  When you log in with a specific user, the touchpad seems disable and mouse doesn't work.

However, if you log in with another different user, the touchpad works,

Also, when you connect a USB mouse, the user that the Touchpad fails, the mouse pointers work.

So I points to be something in the user startup because he mouse work at eth initial login screen.

How can we fix this?
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jana
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ASKER

Help Moderator... How can I close this question?
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ASKER

Ok
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ASKER

Decided to select my entry as the solution so it can be registered and help other members.