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problem with not receiving email

Hi - I'm having a problem with a user not receiving miscellaneous emails. Its very random, and very selective on what its going to let through. She complained that she didnt receive an important email from the state, as well as anyone who has a gmail address, and others. I ran a DNS test, and saw 2 failures (ive attached a pic from the dns test), but not 100% where to go with it. Could the attached be the cause of the problem? Seems to be a recent this as well. I've checked all junk mail filters etc and none of the lost email is there. Any help would be appreciated!
mailserver.jpg

suriyaehnop

Do you have GMAIL and Yahoo account? Could you send a test email to this user from both external account and verify if the email reach the destination. If not then there will be bounce message, verify if you do receive the bounce message in case message doesn't the user.

Do you have mail gateway? Verify if the email reach your mail gateway

Use message tracking log to track the message ID

Matt Hodge

ASKER

Hi - thanks for responding - I have tried several different external accounts, and some get to the destination, some dont. I dont get any bounce messages at all - The only gateway i have is the webmail for the email account - some email gets to webmail if outlook is shut down, some doesnt. For example, if i shut down outlook, I could send an email from gmail AND yahoo to the email address, open up webmail and JUST the yahoo email will be there, no gmail, no bounceback messages. This is not JUST for gmail addresses, it happens randomly to others as well.

suriyaehnop

What version of Exchange? Do you "Allow non-delivery report"

Em Man

do you have a separate smtp relay both incoming and outgoing to accept email?

Matt Hodge

ASKER

no exchange - pop3

ASKER CERTIFIED SOLUTION

alfanarsupport

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