asked on

Windows 8

I have a new machine with Windows 8 and have been trying to install my copy of Office 2007 Professional Plus (volume License) and its hangs at 60%. I have
looked on line and see where others have installed and say it is compatible. Copied the cd to the hard drive to install and have same results.The system is :HP ENVY h8qe
• Windows 8 Pro 64
• 2nd Generation Intel(R) Core(TM) i7-3820 processor [3.6GHz, 10MB Shared Cache]
• 10GB DDR3-1600MHz SDRAM [3 DIMMs]
• 2TB 7200 rpm SATA hard drive
• 1TB 7200 rpm SATA hard drive
• 2GB Nvidia GeForce GT630 [DVI, HDMI and VGA via adapter]
• 600W Power supply
• Blu-ray player & SuperMulti DVD burner

have also run windows update

Any help would be appreciated we do not have it in the budget to upgrade Office right now .
thanks

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Chris H

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Member_2_6492660_1

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mkast

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David

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Gary Case

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Nubsly

ASKER

1) OK I have disabled Anti Virus still no go
2) No program to uninstall it has never been installed and uninstaller can't find anything
3) First thing I tried was to install from CD then I pulled an unopened unused copy from my filed still no go.
4) when I copied the cd to the hard drive it was to the secondary (d) drive.

I can go to Microsoft and download a copy from their site but using an unused cd I didn't think that would be of any use but I will try that next. I will be in meetings this morning so will have to try after but I will start the download now
Also I haven't tried the FIX IT yet will see it that will help later also

Thank you all for your help

David

Just try to make a copy of the CD anyway. Symptoms are consistent with read errors on the CD, so it is likely the problem is either the CD, your CD drive, or a problem with the CD drive firmware.

Just because the CD is new doesn't mean there isn't a problem with one of these 3 things.

Member_2_6492660_1

Ok sounds like you could have a bad cd/dvd drive.
You said you tried two different office 2007 cd's

Take one of those cd's put in another computer make a copy to a network share
On your windows 8 computer map to that share and try to install from there.

Or copy the entire folder to your hard drive and try from there.

You can run sfc /scannow to check your system first

Nubsly

ASKER

OK problem is fixed still dont know the problem was not the drive nor either disc. I cloned the hard drive put the clone in as master and then went to uninstall Microsoft Office which did remove the partial install. I then repeated the the install with same hardware and discs and all went well. I have no idea what caused the original failure.

It looks like there were 5 that replied to my issue so it it works fro all I will split the points at 100 each

Member_2_6492660_1

Great glad you got it working.

Hopefully you can goto Office 2010 soon. Then you can use the 64 bit version.

David

fair enough .. the problem is solved and that is all that matters. Thank's for following up.