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troubleshooting Question

Exchange Server 2007 - OAB creation process will not create/recreate ExchangeOAB folder...

Avatar of Muhnster
Muhnster asked on
10 Comments1 Solution1929 ViewsLast Modified:
We just jumped on Exchange 2007 from 2003!  Like most I followed a transition guide and all went well for the most part.  All mailboxes and public folders were moved over just fine and mailflow has been mint since the transition.

1. Public folders are also working well.
2. Recreated a new GAL
3. Recreated a new OAB
4. GAL is listing all users correctly and any new changes are reflected when viewing through OWA.
5. OAB folder (under CLient Setting folder) is there and empty.
6. Virtual Directory in IIS has also been recreated as part of the troubleshooting process.

Exchange 2003 server has been decommisioned and offline.

7. Every parameter listed in ADSIedit under the legacy "First Administrative Group" is empty.
8. OAB is showing in ADSIedit under the correct section and pointing to the correct generation server.
9. In EMC, the Offline Address List also shows correct
10. OAL is also selected under the CLient Settings in the mailbox database.

Running get-offlineaddresslist |FL show the OAL as Valid and Default. (GAL is also reporting the same)

11. Increased the logging level on ExchangeSA OAL and we never get any errors reported in the Event Viewer...

  The issue we are now seeing is that;

WE CANNOT GET THE "EXCHANGEOAB" folder to be created if our lives depended on it.  It simply will not create itself and when we run the Get-OfflineAddressBook | Update-OfflineAddressBook cmdlet in EMS we get the following:

Update-OfflineAddressBook : Failed to generate the content of the offline address book '\Default Offline Address Book'
 Two possible reasons for the failure are that the System Attendant Service is not running or you do not have permission to perform this operation. Error message : 'Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
At line:1 char:51
+ Get-OfflineAddressBook | Update-OfflineAddressBook <<<<
    + CategoryInfo          : InvalidResult: (\Default Offline Address Book:OfflineAddressBookIdParameter) [Update-Off
   lineAddressBook], LocalizedException
    + FullyQualifiedErrorId : C9E529DB,Microsoft.Exchange.Management.SystemConfigurationTasks.UpdateOfflineAddressBook

Again, we have a valid and clean GlobalAddressList and everything seems to be functioning up to that ExchangeOAB folder creation issue... We tried creating the folder manually and adding the proper share and NTFS permissions on the folder and we are getting the same error when running Update-OfflineAddressBook –Identity “Default Offline Address Book”.

Anyone have any thoughts on what could be causing this folder creation issue?  I am pretty sure if we can get this done and restarting the SA and FDS, we would likely be in good shape...


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