Julian123
asked on
"The device is not ready" message when trying to access USB hard drive
I have a Dell Windows 2008 R2 server that uses USB drives for backups. I swap out the drives once per week.
Around once a month or so, the drive will become inaccessible and show the message "the device is not ready". Swapping in a different USB drive (same manufacturer and model) does not help the issue. Rebooting the server does help it and the device is then properly detected again. This issue doesn't seem specific to any one USB drive.
The issue is that this keeps happening and I have to keep rebooting the server. Since many people use the server, scheduling downtime on a regular basis like this is painful. I like to figure out how to stop it from happening.
Thoughts welcome and thanks in advance for your help.
Around once a month or so, the drive will become inaccessible and show the message "the device is not ready". Swapping in a different USB drive (same manufacturer and model) does not help the issue. Rebooting the server does help it and the device is then properly detected again. This issue doesn't seem specific to any one USB drive.
The issue is that this keeps happening and I have to keep rebooting the server. Since many people use the server, scheduling downtime on a regular basis like this is painful. I like to figure out how to stop it from happening.
Thoughts welcome and thanks in advance for your help.
After that, each time it happens check the event log and identify what Windows logs when the drive becaomes unavailable.
Identity the server model, service tag and usb drive model & capacity.
Identity the server model, service tag and usb drive model & capacity.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I would start by going to Dell's site and updating the Bios, all drivers and making sure Windows is updated.