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Jegajothy vythilingamFlag for United States of America

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My OS is win 7 prof 64 bit and I use Paint.net.  Whenever I retrieve a file sent by a friend, on my pc when I try to print on 8.5 x 11 paper, it goes beyond the paper size.  But when I print in a Print Shop like Staples, it seems to fit everything into the paper size.   If I try to reduce the canvas size, the text gets truncated.  What am I doing wrong.  Thank u.
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EXCELLENT SUGGESTIONS, THANK U
Thank you jegajothy