Windows Media player won't play and DVD drive won't see cds

Hi There Buddy ..

I would like to have some answers before i can help you .

1) When was the last time Windows Media Player and CD/DVD was working for you . ?
2) When you say its does not play does it give you any error message ?
3) What is your machine configuration ?
4) Was any thing changes when it was working for you ..?
5) When was the last time you scanned you machine for Virus and Spywares..?
6) Is this a Laptop or a Desktop..?


Lemme know the answers of this .. and would try my best to get the resolution for the same.

Thanks.
Anuj Bhatia.

It is a desktop with 8Gb Ram and an I5 processor.   I just built it for my customer less than 2 weeks ago.  I am not sure about the Media Player but the DVD worked up until about yesterday.   It is in an office setting and although there may be malware, I am not very positive that there is malware at this time.  

The error message says that there is a problem reaqding the codec.  It is also saying that it may not be able to read the format of the music.  It says there is an issue with Windows Media Player.

There have been many applications pertinent to this type of office.  

The computer runs quickly, even on the internet, that is why it doesn't act like malware, or so it seems.

Try the following to see if it helps:

DVD / CD Drive not working Code 19 Error (Vista and Windows 7)
1. Close down all open programs
2. Open regedit.exe with Run as Administrator
3. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\...
.…{4D36E965-E325-11CE-BFC1-08002BE10318}
4. There should be one of, or both of, UpperFilters and LowerFilters
5. Click on UpperFilters, Edit Delete
6. Click on LowerFilters, Edit Delete
7. Close down regedit trees and close regedit
8. Open Device Manager and Uninstall DVD / CD Drive
9. Shut Down
10. Restart and DVD / CD Drive should come back with auto discover


... Thinkpads_User

Have you tried system restore and go back to a day before the problem appeared?

For details, see the link below.

http://lifehacker.com/5466794/the-complete-guide-to-windows-system-restore-its-better-than-you-remember

Hey Budd,

You can try to download VLC Player and see if you are able to play it there .. if yes then its the Codecs that is been corrupted.. then you can use VLC or download Klite Codecs..

Regarding the DVD you can use a Microsoft Hot Fix that is available the link down below

http://support.microsoft.com/mats/cd_dvd_drive_problems/en

Thanks..
Anuj Bhatia.

The speakers work through "Sound" in Control Panel so does that mean that the codecs are good?  

I tried the Regedit, but there were no upper or lower filters to delete

I ran the "Fix-It" tool but I have to go on location to see if that works.  

Is there any way to repair only Windows media player without going back in time, or doing a full repair?

You can run this fixit to resolve windows media player issue.

Close all apps an then run this fxiit.

http://support.microsoft.com/mats/windows_media_player_diagnostic



Restart pc and check.



Ded9

Agree with Ded9,

Do that

I ran the Media player fixit and now the error message I am receiving is "Windows Media Player C00D11B1".   It says things I can try is to check to "Check status of sound device", also "possible issue with the MP3 header".   There were not any issues with the music on the old computer running XP.   The files were transferrred from the old computer to the new one.   Now what?

When I try to play the song(s) the error message from Media Playrer is "Windows Media Player encountered a problem while playing the file"

If possible download mp3 from internet and try to play ...if it works then its file permission issue.

Take ownership of the folder that contains the mp3 files

http://technet.microsoft.com/en-us/library/cc753659.aspx


Restart system and then try playing mp3....



Ded9

I downloaded VLC and when I right click on the MP3 and say "Play with VLC media palyer", it still doesn't work.  Through remote login I transferred one of the songs to my computer and Windpws 7 Media Player on my computer had the same issue.   I am going to try to transfer the songs from the hard drive (from the original computer) to the new computer again.  I had a similar issue with the "My Documents" on this same transfer of data.  The documents would not open in Word, until I recopied them a second time.

By the way, the Microsoft "Fix-it" fixed the issue with the DVD/CD ROm drive, so obviously it had nothing to do with the Media Player issue.

I created teh "Temp" folder and gave "Everyone" full control.   I tried playing an Mp3 and it came up with the same error message.   I amn going to transfer an Mp3 from my computer that works and try to play on problem computer.

Thanks for all the suggestions.  I found out I just had to recopy all the music from the old drive.  Somehow it got corrupted the first time I copied the music files from the old to new drive

@syssolut - Thank you and thanks for the update.

... Thinkpads_User