PowerPoint 2010 crash after opening
I have a user that can't run PowerPoint 2010. It is crashing as soon it is open.
User run Office 2010 SP1 with Windows 7 x64.
It is working fine in SAFE mode. I don't see any add-ins that can cause this to hapen.
This is the information in the eventviewer.
Faulting application name: POWERPNT.EXE, version: 14.0.6009.1000, time stamp: 0x4cc1a4ed
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe0000002
Fault offset: 0x0000c41f
Faulting process id: 0x96c
Faulting application start time: 0x01ce0b888c939ef0
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\POWERPNT.E
Faulting module path: C:\windows\syswow64\KERNEL
Report Id: cd8d52ed-777b-11e2-b6cc-f0
User run Office 2010 SP1 with Windows 7 x64.
It is working fine in SAFE mode. I don't see any add-ins that can cause this to hapen.
This is the information in the eventviewer.
Faulting application name: POWERPNT.EXE, version: 14.0.6009.1000, time stamp: 0x4cc1a4ed
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe0000002
Fault offset: 0x0000c41f
Faulting process id: 0x96c
Faulting application start time: 0x01ce0b888c939ef0
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\POWERPNT.E
Faulting module path: C:\windows\syswow64\KERNEL
Report Id: cd8d52ed-777b-11e2-b6cc-f0
ASKER
Hi,
I have tried to install a dummy local printer like it was suggested in your link but it is still crashing. No other printer are currently installed.
The only add-ins I see is the standard microsoft add-ins:
Custom XML Data
Invisible On-Slide content
Off-Slide Content
OneNote Noes about ppoint presentation
PResentations notes.
Also another usefull information, I was able to make it work by deleting OFFICE 14 entry in the registry, then doin a repair of Office. But at soon I installed Microsoft update for office, the problem came back.
I have tried to install a dummy local printer like it was suggested in your link but it is still crashing. No other printer are currently installed.
The only add-ins I see is the standard microsoft add-ins:
Custom XML Data
Invisible On-Slide content
Off-Slide Content
OneNote Noes about ppoint presentation
PResentations notes.
Also another usefull information, I was able to make it work by deleting OFFICE 14 entry in the registry, then doin a repair of Office. But at soon I installed Microsoft update for office, the problem came back.
OneNote add-in shouldn't cause problems, but I have heard of it doing so on occasion. Maybe try disabling it.
ASKER
How can I disabled it when I am not in Safemode? PPoint crash as soon I start it.
Doesn't it let you disable that add-in when you're in safe mode?
ASKER
they are already disabled in safe mode. I guest this is why it is working.
May be deleting some registry?
May be deleting some registry?
ASKER
I have just removed that add-ins and I have the same problem.
I don't know, then. You might try running a repair of Office in Windows Control Panel. That will sometimes sort things out.
ASKER
I tried that... I even uninstall it, reboot and reinstall it. Same issue.
ASKER CERTIFIED SOLUTION
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ASKER
Advanced is grayedout! Can it be because I am running safemode?
Really? That's odd. Maybe reboot and try that again.
Advanced is usually grayed in SAFE mode.
You may not be seeing all of the AddIns
In safe mode run this code
Sub getAddIns()
Dim oAI As AddIn
Dim oCOM As COMAddIn
Dim strReport As String
strReport = "PowerPoint AddIns" & vbCrLf & "~~~~~~~~~~~~~~~" & vbCrLf
For Each oAI In Application.AddIns
strReport = strReport & oAI.Name & vbCrLf
Next
strReport = strReport & vbCrLf & "COM AddIns" & vbCrLf & "~~~~~~~~~~~~~~~" & vbCrLf
For Each oCOM In Application.COMAddIns
strReport = strReport & oCOM.Description
Next
MsgBox strReport
End Sub
If you don't know how see www.pptalchemy.co.uk/vba.html
Is there anything else there?
You may not be seeing all of the AddIns
In safe mode run this code
Sub getAddIns()
Dim oAI As AddIn
Dim oCOM As COMAddIn
Dim strReport As String
strReport = "PowerPoint AddIns" & vbCrLf & "~~~~~~~~~~~~~~~" & vbCrLf
For Each oAI In Application.AddIns
strReport = strReport & oAI.Name & vbCrLf
Next
strReport = strReport & vbCrLf & "COM AddIns" & vbCrLf & "~~~~~~~~~~~~~~~" & vbCrLf
For Each oCOM In Application.COMAddIns
strReport = strReport & oCOM.Description
Next
MsgBox strReport
End Sub
If you don't know how see www.pptalchemy.co.uk/vba.html
Is there anything else there?
ASKER
PowerPoint Addins
COM Addins
That's all
COM Addins
That's all
Didn't realize advanced options would be unavailable in safe mode. Sheesh.
If you want to try zapping the MRU (most recently used), you might need to do it in the registry, then.
http://www.pptfaq.com/FAQ00863_Clear_The_Recent_Document_list_in_PowerPoint_2007_and_2003.htm has instrux. (Substitute 14.0 for 12.0)
If you want to try zapping the MRU (most recently used), you might need to do it in the registry, then.
http://www.pptfaq.com/FAQ00863_Clear_The_Recent_Document_list_in_PowerPoint_2007_and_2003.htm has instrux. (Substitute 14.0 for 12.0)
ASKER
Even after deleting all office registry and reinstall I have the same problem. I don't think it is related to some Office setting.
Yeah, I'm stumped.
ASKER
Video Drivers re-installation was the solution. I had tried that last friday but I guest it was a bad set of drivers. I pick the one from Dell Support web site and Power point is now working fine. Thank you Echo_S for your help.
http://www.pptfaq.com/FAQ00952_How_to_install_a_TEST_printer_driver.htm
Also, you mentioned that you don't see any add-ins that might cause this. Question: do you see any add-ins at all? If so, what are they? Send to Bluetooth especially is implicated in this type of crashing.