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Track Changes

Good Morning,

I have a customer with Office 2010, who's having a problem with Track Changes.

He opens a word document from an attachment in an e-mail and the Track Changes are showing.

We have tried finalizing then saving (in the same and different locations) but when we re-open it still shows the track changes.

If the original person that made the document opens it, the track changes are not shown.

We forward the e-mail to another member of staff who and the track changes are showing again.

I've tried numerous things to sort this problem, I'm open to any advice / ideas.

It maybe that i've tried it already, but I'd rather try again then just leave it.

Regards,

Dan

Chris Bottomley

If I understand the concern correctly then i'm afraid it's word 2010 standard functionality as outlined in http://office.microsoft.com/en-us/help/show-or-hide-comments-or-tracked-changes-HA101838880.aspx?CTT=1

The default is to show markup. It is possible that the one user has forced this change via a macro ... i.e. to set the pane to final rather than final showing markup.

Chris

total123

ASKER

Thanks,

That does indeed look as if it explains alot of the situation.

However I'm curious, if we were to recieve a document in office 2010, edit it with some modifications etc, then send it back to the external customer (all of which using office 2010) they would see all my changes?

This seems like a floor in the software more than anything.

Thanks again.

SOLUTION

Chris Bottomley

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