Outlook hangs at Loading Profile, Exchange 2010
We run Exchange 2010 Server in our domain and I have one user that has been having issues lately where when she first logs in, she can open and use Outlook 2010 just fine. But if she closes outlook, it will just hang at the Loading Profile screen, no Add-ins load and it will hang here indefinitely. This is a Windows 7 64 machine running Office Professional Plus 2010.
Looking in Task Manager after I try to restart Outlook, there are 2 instances of Outlook running (1 with more memory usage than the other), I am able to end one of them (lower mem usage)but the other will not end. Then I am unable to log out of the computer with this profile, it just hangs on "Logging Off" and I have to do a hard shutdown. Then I start the computer, login, open Outlook and it is fine... until I shut outlook down and start it again.
Now this happened about 3 weeks ago on the same computer. I wound up reloading the whole computer since there were some other issues at that time and the problem went away. But here it is, back again weeks later.
If I log in with my account on this same computer, I can start up and shut down Outlook all day and have no issues. I also logged into another computer as her, opened outlook and let it load her profile, shut it down, etc with no issues.
Any ideas what could be causing this?
Looking in Task Manager after I try to restart Outlook, there are 2 instances of Outlook running (1 with more memory usage than the other), I am able to end one of them (lower mem usage)but the other will not end. Then I am unable to log out of the computer with this profile, it just hangs on "Logging Off" and I have to do a hard shutdown. Then I start the computer, login, open Outlook and it is fine... until I shut outlook down and start it again.
Now this happened about 3 weeks ago on the same computer. I wound up reloading the whole computer since there were some other issues at that time and the problem went away. But here it is, back again weeks later.
If I log in with my account on this same computer, I can start up and shut down Outlook all day and have no issues. I also logged into another computer as her, opened outlook and let it load her profile, shut it down, etc with no issues.
Any ideas what could be causing this?
Yeah I would also think that its a addin plug-in.
in addition to all of apache said i would also delete her ost and recreate.
in addition to all of apache said i would also delete her ost and recreate.
ASKER
Thanks guys I will try this tomorrow. Yeah since it works under another profile on that computer and this user logged into another computer worked too I am hoping it is an add in. It is just weird that it worked for a while before acting up again.
I think I deleted her .ost file, I was in the data file options and unclicked that option, then restarted, then clicked it again (sorry, not at the computer now so I can't remember exactly where I was). But I remember it saying something like recreating file when I enabled it again, and that did not work. But I can see again tomorrow.
When you delete the .ost file, does the user lose anything?
I think I deleted her .ost file, I was in the data file options and unclicked that option, then restarted, then clicked it again (sorry, not at the computer now so I can't remember exactly where I was). But I remember it saying something like recreating file when I enabled it again, and that did not work. But I can see again tomorrow.
When you delete the .ost file, does the user lose anything?
Deleting an OST file only deletes cached Copies of mail items, contacts, tasks ect ect that are downloaded from Exchange
Technically the user should not loose anything.
Although, there is always a possibly the Sync and the OST could have some form of corruption
Meaning, and email copied from exchange over to the OST.
Mail item possibly deleted or removed from exchange but still displays in the users mailbox.
user can often mistake this for an email/contact in exchange
Once ost deleted/removed and new one is created
A user can beleive they have lost an item
But in fact was gone a long time ago........
If your worried about looing items from deleting the OST simply rename it to .old
Should a user find they are "missing" anything
you could then use ost to pst to copy the missing items over
Technically the user should not loose anything.
Although, there is always a possibly the Sync and the OST could have some form of corruption
Meaning, and email copied from exchange over to the OST.
Mail item possibly deleted or removed from exchange but still displays in the users mailbox.
user can often mistake this for an email/contact in exchange
Once ost deleted/removed and new one is created
A user can beleive they have lost an item
But in fact was gone a long time ago........
If your worried about looing items from deleting the OST simply rename it to .old
Should a user find they are "missing" anything
you could then use ost to pst to copy the missing items over
ASKER CERTIFIED SOLUTION
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Good deal, Glad to help
If recreating the profile fixed it, simply select your answer as the solution
Cheers
Apache09
If recreating the profile fixed it, simply select your answer as the solution
Cheers
Apache09
ASKER
Ok will do thanks!
ASKER
The other answers were full of great information but ultimately, recreating the profile did the trick and solved the issue.
There were some known issues where outlook was not closign properly that were fixed in this SP.
http://support.microsoft.com/kb/2460049
If SP1 is already installed
When first opening outlook
Open it using
Start>Run>Outlook.exe /safe
Then close and reopen again, in safe mode
Does it hang here?
If not its likley there is an add-in causing this problem
We can then look in the registry to disable the faulting add in