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eric55344

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messages disappear after moving to folder

Hello,
I am running Exchange 2010 (Version: 14.02.0247.005) with outlook 2010.
2 of my users have reported email messages are disappearing after moving them into a folder (sub folder of the inbox). When they sign on to the web version the emails are there - same with the iPhone but, in outlook the message is gone. Outlook is connected to exchange and says all folders are up to date. A restart of outlook and/or exchange does not resolve this.
I have done some digging but so far have been unable to find an exact match to this issue.
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aindelicato

Make a folder under the mailbox root, move messages there.  Do they disappear?
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ASKER

no. when the folder is created under the root the message is available - just when the messages is moved to a sub folder of the inbox.
additionally, when I look at the properties of the inbox sub folder, it shows 2 messages however they are not visible - again only in outlook. iPhone and web will show the messages.
I have 15 people all using the same version of outlook and this is only happening on 2 of them. I figure this has to be a setting in the view options of outlook (on their PC) but I am not finding anything that's making a difference.
stumped me..

maybe a weird permission error.

Is the self permission assigned to the user mailbox?
in exchange server, right clicking on user account and selecting "manage full access permissions" shows "self" - so yes.
When in Outlook, right clicking on the folder and selecting permissions shows "Default" with None, "Anonymous" with None and I already added the mailbox owner/domain account (Jake) with 'owner' permissions.
I am completely stumped as well.
ASKER CERTIFIED SOLUTION
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apache09
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I will have to test this tomorrow. I will send an update once completed.
Thanks!
that worked! thanks!!
Good Deal, Glad to Help