Outlook 2010 - Exchange acct can't send email

Are the Exchange accounts on the same server, or a different Exchange server?

Simon.

Same server, SBS 2003

If you remove the second account and add it back in again, what happens?
Did you add the second Exchange account as an additional Account or an additional Mailbox?
Does the mailbox with the problems work on its own from another workstation?

Simon.

Sembee2,

A1: If I remove the second account (office@), then when I try to add it back, it fails finding it & can't be re-added. (See attached screenshot.)

A2: Unclear what you mean by Exchange Account vs. Exchange Mailbox, could you please clarify?  On the Exchange server, the office@ address is listed under:
<SERVERNAME>\First Storage Group\Mailbox Store (SERVERNAME>\ Mailboxes.  
This is where all of the users email mailboxes are.

A3: Yes.  If I add the office@ account to Outlook 2010 on another computer, it does get added okay & I can send\receive email.*  But, as I note below, I was only able to add the office@ account to a different user login, who didn't have Outlook 2010 configured for any account.

Notes:
- *I found I can only add the office@ account to Outlook 2010, if no other accounts have been configured yet.  
- In testing, if I logged on as a user (jsmith) to a PC who has Outlook config's with a jsmith Exchange account, then if I try to add the office@ account, it fails with the same screenshot.  In fact, if I try to add a different Exchange acct., it fails (same screenshot).  

Thank you.
Add-New-Account-domain-masked-ou.jpg

Simon,

I had been using the wizard to add the account, this time I Googled "Open Additional Mailbox Outlook 2010" and followed these directions:
http://www.groovypost.com/howto/microsoft/add-a-second-additional-mailbox-in-outlook-2010/

It adds the mailbox, sort of, in Outlook, it lists it on the left side.  But if you click on it, it can't display any folders. (See screenshot.)

Adding accts - If I try to add any other Exchange account (e.g. office@, msmith@, jdoe@, drwho@) to her Outlook profile, it fails.

Notes:
- In the screenshot, you see "office" (blue highlighted) for the one I'm trying to add.  The other office@ account below it, is a POP account for a different company domain.

- Also, a month or so back, when the office@somewhere.com stopped working in Outlook, we added a folder under the user's default Inbox (mjones@somewhere.com) & made a rule to direct all inbound email there.  It was a temp. fix., but she can't send email from the office account.

- This is a small business running Windows Small Business Server 2003, SP2
with MS Exchange 2003.

Thanks.
03-05-13-Outlook-2010-office-mai.jpg

I removed the user's Exchange acct. from Outlook, because after working on this issue today, her Exchange was disconnected.  I closed & re-opened Outlook and tried to re-add her, but it couldn't find the Exchange server.  I closed Outlook & tried adding through Control Panel > Mail > ... New (account) > but same thing as screenshot attached before.

I was following this MS article:

How to manage multiple Exchange mailbox accounts in Outlook
http://support.microsoft.com/kb/291626

Got the delegate part setup, but I can't get her main Exchange acct re-added to Outlook.  She only has the 3 POP accounts.  Her PC has a network drive to the server where the DC\Exchange srv. is.  Very frustrating.

The error you have seen is classic lack of permissions.
Any additional accounts the user will need both Full Mailbox and Send As permissions.

For their own account, no additional permission settings will be required, BUT do ensure that permission inheritance is enabled.

Simon.

The fact that I can't re-add any Exchange account to the user's Outlook 2010 on her network login, is due to Exchange permissions?  She can use the OWA (web access) just fine for both her own account & the office@ account (send\receive=both accts.).  But just trying to re-add her account (after I had removed it), it can't find the Exchange server.

Thanks.

Standard test still applies - does the problem follow the user to another workstation?
If it does, then it has to be a permission issue, check for inheritance. If not, then it is something with that workstation and new Windows profile will probably fix the issue.

Simon.

Update:
A part of the problem was that I was using the wizard (autodiscover) with Exchange 2003, which doesn't work as Simon pointed out.  Called MS Support & they were stumped, he remoted to our Exchange server & didn't find anything wrong, and remoted to two client PC's in trying to add the Exchange account.

When manually configuring the Exchange account, they had me enter the full name (e.g. someserver.ourdomain.local) of the Exchange server, which failed.  The tech. felt it was a DNS issue, even though pinging the server worked, etc..

I found if I just entered 'someserver' (for the server name, not the rest of that), that it found the Exchange server.  Entering all or a portion of the user's name > Check Name, found the user & we were good to go.

This method is different from adding a Mailbox for a different Exchange email address to the existing user Profile, such as: In Outlook > File > Account Settings > select existing Exchange account > Change > More Settings... > Advanced > Add > at this point, add the other Exchange email address.

To add an Exchange 2003 email account to Outlook 2010 on a workstation:
1. Close Outlook 2010 > click Start > in search box type “mail” > click Mail (or go through Control Panel).
2. Click “E-mail Accounts…” then see “Account settings”:.
3. Click “New…”.
4. Click “Manually configure server settings or additional server types” > NEXT.
5. Select “Microsoft Exchange or compatible service” > NEXT.
6. Type in the Server & User name (partial or full) > Check Name > once it underlines both > NEXT.  There might be a FINISH after this.

This method can be followed for adding the first or additional Exchange accounts.  The MS tech. didn't know what the max. # of Exchange accts. that could be added to a single user profile.  Now our user (secretary) has two Exchange & the existing 3 POP accounts.

As stated below, the user's PC in question, has a "hosts" file with a ton of entries...at least part of it, we believe, has to do with the user listening to Pandora.  Just a week later, another client was found with Pandora & a large "hosts" file, slow internet, etc..  In both cases, we truncated the file to just what was needed.  In the second case, we asked her to stop using Pandora for a month to see if it helps improve her PC.

MS Tech Resolution :
- It’s an exchange 2003 and outlook 2007 environment.
- Tried to disable the Encryption from the security tab from the outlook.
- tried to configure a profile from client machine (win xp)  and found that we are unable to do a check name.
- Then tried to configure it from the different machine (win 7) It did work.
- Then disabled all the third party services from win xp machine and tried to configure the profile.
- Still not able to configure outlook.  
- Logged in as administrator and found that still no go.
- Checked it from different XP machine and found that still it’s not working in xp machine alone.
- but works fine in win 7.
- Found that we are able to configure the account by just typing in server NetBIOS name while configuring the account.
- However Checked the DNS and no issue were detected.
- Found that we had lot of host file entries in the win xp machine. If we could remove that and we can try to configure.
- But issue stand resolves with configure the account with NetBIOS name

Thanks for the help.

This was of partial help, in that we were using the wizard (auto discover) with Exchange 2003, which isn't compatible.  However, with Microsoft's help, they showed a 3rd way to add an Exchange account, which worked in this case.  See my Update later in this thread for more info..