Link to home
Start Free TrialLog in
Avatar of csnaut
csnautFlag for Netherlands

asked on

Cannot start outlook. the application is not properly registered

Hello experts,

I hope you can help me out.
Situation:
Windows 2008r2 STD Hyper-v server
Virtual:
Windows server SBS 2003
Windows 2008r2 STD RSA server
Windows 2003r2 SP2 with Citrix
On Citrix Office Professional Plus 2007
Problem: Everything Works fine except:
When a citrix user tries to directly send a word document form within word, it comes with the following error: Cannot start outlook. The application is not properly registered
Direct starting outlook works normal.
And with the administrator account it Works fine.
It did work for about one year normally.
So far tried the following:
_Reinstalled Office Pro
_Give Users or Domain Users permissions to the key
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
_New user
_Make user member of administrator Group
_Citrix server out and in domain.

This Works:
_Make user member of domainadminstrator  Group

So anyone??
Avatar of Haribaskaran
Haribaskaran
Flag of United States of America image

Please check the Outlook is properly published in the Citrix server under the right permissions?
Avatar of csnaut

ASKER

I think the Outlook is properly published in the Citrix server under the right permissions, outlook and word start normally but outlook will not start from within word.
ASKER CERTIFIED SOLUTION
Avatar of csnaut
csnaut
Flag of Netherlands image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of csnaut

ASKER

It works, thats the reason