SMS messaging. SMS toSMS?
Ok, lets see how well I can explain this. We are using a Firescope Unify "appliance" to monitor assets on our network. The appliance has the ability to send out notifications on events we have set up.
The claim is that it can do messaging via smtp and sms. SMTP through our exchange sever works fine. Sending smtp to the sms gate way at AT&T also works just fine. The SMS on the appliance isn't working. The appliance does not have an SMS gateway built into it but does have places where I am suppose to put in info for SMS to work, so far I've had no luck. I'm going to copy and past the support conversation and a screen shot or two for you to look over. Not sure what I'm missing but I don't think this process should be very complicated. So I'm tossing this to the experts.
Original message
Ok, I've spent the morning on this and still have no SMS messages that look like they haven't left the appliance. I don't remember SMS being so difficult, something is missing and I'm not sure what. Test messages are still sitting on the appliance. There has been no traffic though the firewall or spam filter for the ip address of the appliance, and I haven't found a place that looks like a "firescope" gateway for SMS, so the assumption is that it will be handled by AT&T.
> For kicks I made and exception in the firewall for the IP of the box to have total access to all things internet. Test message still never left the firescope box. I' am not even going to bother to look at Jabber if SMS doesn't work. We will need SMS to work, in the event Exchange is down we need the notifications.
Reply recieved
From the "sms1.jpg" screenshot it does not appear that you have providded the credentials to your SMS gateway.
You will need to supply:
-DNS/IP address of your SMS Gateway server -SMS Identifier (ie login, can be username, or even a phone# depending on SMS Gateway software/provider) -Password
in the form you have posted in "sms1.jpg" that will setup your "connection" to the SMS gateway. You can ignore the [dashpd2] stuff in Ricardo's screencap that is a unique identifier for appliances in a parent/child setup, so it wouldn't apply in your case.
Once you have the credentials setup under the Media settings, then you will select or create a user and add SMS as a Comm Type for that users. Be sure to also add at least one entry to the "When Active" section, and that the time range is valid for when you are testing.
When complete you should be able to initiate a test for that user, in the same manner that you do to send a test Email alert.
So it seems all I need is the IP for the AT&T sms gateway, and so far I've had no luck finding this. I've attached the sms1.jpg that is mentioned in the ticket. I have found no mention of needing an account for using the sms gateway at AT&T, but so far I haven't found much on SMS to SMS. SMTP to SMS is easy enough. I'm even sure if this is possible at this point. wiki sms info this is where I started.
Thanks for any help you can lend.
The claim is that it can do messaging via smtp and sms. SMTP through our exchange sever works fine. Sending smtp to the sms gate way at AT&T also works just fine. The SMS on the appliance isn't working. The appliance does not have an SMS gateway built into it but does have places where I am suppose to put in info for SMS to work, so far I've had no luck. I'm going to copy and past the support conversation and a screen shot or two for you to look over. Not sure what I'm missing but I don't think this process should be very complicated. So I'm tossing this to the experts.
Original message
Ok, I've spent the morning on this and still have no SMS messages that look like they haven't left the appliance. I don't remember SMS being so difficult, something is missing and I'm not sure what. Test messages are still sitting on the appliance. There has been no traffic though the firewall or spam filter for the ip address of the appliance, and I haven't found a place that looks like a "firescope" gateway for SMS, so the assumption is that it will be handled by AT&T.
> For kicks I made and exception in the firewall for the IP of the box to have total access to all things internet. Test message still never left the firescope box. I' am not even going to bother to look at Jabber if SMS doesn't work. We will need SMS to work, in the event Exchange is down we need the notifications.
Reply recieved
From the "sms1.jpg" screenshot it does not appear that you have providded the credentials to your SMS gateway.
You will need to supply:
-DNS/IP address of your SMS Gateway server -SMS Identifier (ie login, can be username, or even a phone# depending on SMS Gateway software/provider) -Password
in the form you have posted in "sms1.jpg" that will setup your "connection" to the SMS gateway. You can ignore the [dashpd2] stuff in Ricardo's screencap that is a unique identifier for appliances in a parent/child setup, so it wouldn't apply in your case.
Once you have the credentials setup under the Media settings, then you will select or create a user and add SMS as a Comm Type for that users. Be sure to also add at least one entry to the "When Active" section, and that the time range is valid for when you are testing.
When complete you should be able to initiate a test for that user, in the same manner that you do to send a test Email alert.
So it seems all I need is the IP for the AT&T sms gateway, and so far I've had no luck finding this. I've attached the sms1.jpg that is mentioned in the ticket. I have found no mention of needing an account for using the sms gateway at AT&T, but so far I haven't found much on SMS to SMS. SMTP to SMS is easy enough. I'm even sure if this is possible at this point. wiki sms info this is where I started.
Thanks for any help you can lend.
ASKER
Well, not quite what I wanted to here but it was what I was expecting. I really like the multitech device, be nice to get alerts out if we lost all connectivity. So all it needs is a SIM card? Does it require the SIM to be associated with with an active account?
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Typically looking at either a credit type account, where you pay up front and get charged a small fee per message but no monthly or a package price monthly that will allow for X messages.
An example would be clickatell, https://www.clickatell.com/
There are a number of them around and cost depends on where the messages are going. I you google 'sms provider' you probably find quite a few. Some voip outfits also provide SMS message services.
Another option is to put in your own wireless SMS gateway. Multitech have a nice little SMS server
http://www.multitech.com/en_US/PRODUCTS/Families/MultiModemiSMS/
The SF-100 G unit takes a SIM card same as a cell phone. So you just get a card from your provider with a SMS package. The big advantage is this unit is on the cellular service directly so even if you internet is not working messages still get out.
It supports email to SMS out of the box and is easy to use. We have integrated these directly into a few apps for emergency messages.
Probably get one for around $400 plus the monthly cost for the SMS account.