Z10 Exchange Blackberry Link issues - WIND mobile
Hi all,
I just picked up a brand new BB Z10 on Wind mobile yesterday. They just launched it, and I just set up my hosted account for Exchange 2010. On the Exchange side for me services, everything is up and running great. My outlook mailboxes and webmail etc. run like a dream and it has been thoroughly tested with the support from my host provider as well. I took this solution as a temporary measure to test out the Z10's environment before I commit to a new exchange server at my office and mobile fusion, for those interested.
Following that, I try to set up the z10 with a "Work account" ('BES' enterprise activation), and no love. It cannot contact the server. Wipe and reset phone? Nothing. Test multiple options besides the defaults (SSL ports and so on). Nothing. Check exchange connection instead of BES activation? Same issue. So it seems that the network, or the device, refuses exchange connection (Wifi and 4g).
Being a blackberry afficianado, I head over and update my copy of desktop manager. I quickly find out that it doesn't use DSM, but rather blackberry link. No worries, I install blackberry link and attempt to back up the phone before doing some of my old tricks (enterprise activation via DSM, restore phone via software etc.). Well, the back up fails EVERY TIME, so I restart my computer and the phone. On log in on my computer? Blue screen of death on NETIO.sys. Directly related to the blackberry link application, I removed the software from startup list, and uninstalled it. Attempts to reinstall and launch the software again cause immediate blue screen.
I'm on the line with the mobile provider now to attempt resolution, but do any of you have ideas? I would consider myself a blackberry and blackberry enterprise expert and I am at a loss as to how this is such a mess.
Any information you require to assist will be provided quickly and accurately. If you are having similar issues with you Z10 / clients, please let me know as well.
Cheers,
I just picked up a brand new BB Z10 on Wind mobile yesterday. They just launched it, and I just set up my hosted account for Exchange 2010. On the Exchange side for me services, everything is up and running great. My outlook mailboxes and webmail etc. run like a dream and it has been thoroughly tested with the support from my host provider as well. I took this solution as a temporary measure to test out the Z10's environment before I commit to a new exchange server at my office and mobile fusion, for those interested.
Following that, I try to set up the z10 with a "Work account" ('BES' enterprise activation), and no love. It cannot contact the server. Wipe and reset phone? Nothing. Test multiple options besides the defaults (SSL ports and so on). Nothing. Check exchange connection instead of BES activation? Same issue. So it seems that the network, or the device, refuses exchange connection (Wifi and 4g).
Being a blackberry afficianado, I head over and update my copy of desktop manager. I quickly find out that it doesn't use DSM, but rather blackberry link. No worries, I install blackberry link and attempt to back up the phone before doing some of my old tricks (enterprise activation via DSM, restore phone via software etc.). Well, the back up fails EVERY TIME, so I restart my computer and the phone. On log in on my computer? Blue screen of death on NETIO.sys. Directly related to the blackberry link application, I removed the software from startup list, and uninstalled it. Attempts to reinstall and launch the software again cause immediate blue screen.
I'm on the line with the mobile provider now to attempt resolution, but do any of you have ideas? I would consider myself a blackberry and blackberry enterprise expert and I am at a loss as to how this is such a mess.
Any information you require to assist will be provided quickly and accurately. If you are having similar issues with you Z10 / clients, please let me know as well.
Cheers,
ASKER
Yes, the hosting provider is running a fully capable BES10 / mobile fusion product.
Can you browse from the device? It could be provisioning issues and the device hasn't been provisioned on your mobile network correctly.
Simon.
Simon.
ASKER
Browsing and all data connections save Exchange / BES are working 100/%. I can even hit SSL locations via the browser for OWA.
Both ActiveSync and BES 10 work in the same way. As you are using Hosted Exchange, do you need to enable ActiveSync? Have you had ActiveSync devices running against your account before? Who is providing the BES 10? You may well be running out of options because most of the troubleshooting has to be done on the BES server and/or Exchange. As an end user with limited access, there isn't much you can do without assistance from the host.
Simon.
Simon.
ASKER
I am leaning towards the latter of your statement Simon - the host in question has not been given a chance to do this for me in the past. The goal was to not spend 10k on server and software to get my phone for a 1 man operation running as a test.
I am thinking about switching from this provider to a local one that I know can do it and will grant me admin access.
More ideas welcome, and as I get answers from these people I will post.
I am thinking about switching from this provider to a local one that I know can do it and will grant me admin access.
More ideas welcome, and as I get answers from these people I will post.
ASKER
A test account was created with a lovely member of another forum. I am unsure of the rules here, but am I allowed to mention which provider is completely unable to support BB10 and ActiveSync for a Z10? I can provide thorough details on what went wrong, what broke, and how I tested to fix I just don't want to cause a stir. This provider for hosted exchange should be avoided at all costs until they implement proper systems for AS and BB10 / BES.
I am migrating to another provider as we speak for the intending domain and email addresses.
I am migrating to another provider as we speak for the intending domain and email addresses.
You can post if you like. What you are doing is pretty bleeding edge, even for self hosted systems - so the limitations on hosted providers is even worse.
You could look at Office365 - Blackberry has a relationship with them and provide the BES services themselves. If it doesn't support BES 10 now it soon will be. BES 10 is very different to previous versions of BES, so it is a learning curve for everyone.
Simon.
You could look at Office365 - Blackberry has a relationship with them and provide the BES services themselves. If it doesn't support BES 10 now it soon will be. BES 10 is very different to previous versions of BES, so it is a learning curve for everyone.
Simon.
ASKER CERTIFIED SOLUTION
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ASKER
This topic is no longer relevant.
Do you have a BES 10 available? It cannot connect to previous versions of BES.
Simon.