needhelp8a
asked on
Recovery After Server blew Up
Hi,
I have a customer running Act 2009 on a SBS 2003 server network install
The server was old and blew up after a massive power spike. The parts cant be fixed as motherboard frazzled etc.
The server was fully backed up by Backup Exec. So have all the data.
Since Old the new server was bought and SBS 2011 was installed.
Since it seems Act uses SQL on the SBS 2003, but data is actually in a Act folder.
How can I reinstate this database on the new server.
Regards
Richy
I have a customer running Act 2009 on a SBS 2003 server network install
The server was old and blew up after a massive power spike. The parts cant be fixed as motherboard frazzled etc.
The server was fully backed up by Backup Exec. So have all the data.
Since Old the new server was bought and SBS 2011 was installed.
Since it seems Act uses SQL on the SBS 2003, but data is actually in a Act folder.
How can I reinstate this database on the new server.
Regards
Richy
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ASKER
Hi,
Well those files are there.
So tried that method.
It then starts saying updating database. And takes about 5 mins.
It then comes to a login prompt.
But when I enter the username it comes up with a authentication error
The users before had no password. Just their firstname.
I have tried all three users with same result.
Regards
Richard
Well those files are there.
So tried that method.
It then starts saying updating database. And takes about 5 mins.
It then comes to a login prompt.
But when I enter the username it comes up with a authentication error
The users before had no password. Just their firstname.
I have tried all three users with same result.
Regards
Richard
Try:
Firstname Lastname
Firstname Lastname
ASKER
Tried that, it just says same
Unable to authenticate user, please verify username and password and try again.
How big in meg, would a 2500 record database be? As this is only 24 meg
Also Backup Exec has never reported it couldn't backup any files on this server. As have logs.
Richard
Unable to authenticate user, please verify username and password and try again.
How big in meg, would a 2500 record database be? As this is only 24 meg
Also Backup Exec has never reported it couldn't backup any files on this server. As have logs.
Richard
SOLUTION
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ASKER
Hi,
Yes that does not work either.
Regards
Richard
Yes that does not work either.
Regards
Richard
Which doesn't?
Hi Richy
On a users machine. Open up the registry (start->run->regedit) And Navigate to the following registry key: HKEY_CURRENT_USER\Software
Once clicking on the ACT key you will see lastdbfileused, last password and last user. Look for last user and try that user name to acces. If this fails, carry out the above finding the user name from registry on every machine which accessed ACT. Please note, you must be logged into Windows as the ACT users windows user profile for this to give you accurate info back , therefore access the registry while logged the users are logged onto their Windows user profile.
Let us know how you get on
On a users machine. Open up the registry (start->run->regedit) And Navigate to the following registry key: HKEY_CURRENT_USER\Software
Once clicking on the ACT key you will see lastdbfileused, last password and last user. Look for last user and try that user name to acces. If this fails, carry out the above finding the user name from registry on every machine which accessed ACT. Please note, you must be logged into Windows as the ACT users windows user profile for this to give you accurate info back , therefore access the registry while logged the users are logged onto their Windows user profile.
Let us know how you get on
Also, as it's only the motherboard that was damaged, you should be able to get the ACT! data off the original drives