troubleshooting Question

Can't log into yahoo account, but that account is spamming

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bwierzbickiFlag for United States of America asked on
Email Clients
6 Comments1 Solution337 ViewsLast Modified:
So, a client of mine had a yahoo.com free email account.
I'll call it 123@yahoo.com

He quit using it a long time ago, but recently it's been spamming people. I advised him to log in and change the password.

He couldn't get logged in. It just keeps telling you that you don't have the right info.
The "forgot password" link asks for the email address and last name, but it says you don't have the right info and that it's possible the account has been merged with another AT&T account. So I assumed it was his u-verse account. I read that the yahoo account would have the same password as the att account if you reset the att password so I did.

I still could not log in to the yahoo account with 123@yahoo.com and the new password.

Does anyone know what I can do to get back into this account. At this point he just wants to delete that account.

Sorry for the post in the email clients topic, but it was the closest I could find to my problem.

Thanks
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