Kevin Turnbull
asked on
Exchange 2010 Unified communications voicemail not working
Hi
I’m currently in the process of moving our old Exchange 2010 sp2 server to a new Exchange 2010 SP3 system and we are running Lync 2013. I’ve moved all the mailbox’s over and all mail is working correctly but the problem I’ve having is getting Unified Communications to work on the new exchange server. I’ve removed the UM role from the old server.
Auto attendant picks up and I can transfer call with no problem. When I dial a user the voicemail picks up but when I leave a message no voicemail is delivered to the users mailbox.
I get the following 2 events in the event viewer
Event ID: 1423
Task Category: UMCore
Source: MSExchange Unified Messaging
Details:
The Unified Messaging server encountered an error while trying to process the message with header file "C:\Program Files\Microsoft\Exchange Server\V14\UnifiedMessagin g\voicemai l\d618e5d0 -f3c8-40c2 -989d-3773 9cebe1f3.t xt". Error details: "Microsoft.Exchange.UM.UMC ore.SmtpSu bmissionEx ception: Submission to the Hub Transport server failed. The operation will be retried. ---> Microsoft.Exchange.Net.ExS mtpClient. Unexpected SmtpServer ResponseEx ception: Unexpected SMTP server response. Expected: 220, actual: 500, whole response: 500 5.3.3 Unrecognized command
at Microsoft.Exchange.Net.ExS mtpClient. SmtpTalk.C heckRespon se(ServerR esponseInf o response, Int32 expectedCode)
at Microsoft.Exchange.Net.ExS mtpClient. SmtpTalk.C ommand(Smt pChunk[] chunks, SmtpCommandType command, Int32 expectedCode)
at Microsoft.Exchange.Net.ExS mtpClient. SmtpTalk.S tartTls()
at Microsoft.Exchange.Net.ExS mtpClient. SmtpClient .Submit(Bo olean disableDelayedAck)
at Microsoft.Exchange.UM.UMCo re.SmtpSub missionHel per.Submit Message(Me ssageItem message, String senderAddress, String recipientAddress, OutboundConversionOptions submissionConversionOption s, InternalExchangeServer smtpServer)
at Microsoft.Exchange.UM.UMCo re.SmtpSub missionHel per.Submit Message(Me ssageItem message, String senderAddress, String recipientAddress, OutboundConversionOptions submissionConversionOption s, String requestId)
--- End of inner exception stack trace ---
Server stack trace:
at Microsoft.Exchange.UM.UMCo re.SmtpSub missionHel per.Handle TransientS mtpFailure (Exception e, InternalExchangeServer smtpServer, String recipientAddress)
at Microsoft.Exchange.UM.UMCo re.SmtpSub missionHel per.Submit Message(Me ssageItem message, String senderAddress, String recipientAddress, OutboundConversionOptions submissionConversionOption s, String requestId)
at Microsoft.Exchange.UM.UMCo re.SmtpSub mitStage.I nternalDoS ynchronous Work()
at System.Runtime.Remoting.Me ssaging.St ackBuilder Sink._Priv ateProcess Message(In tPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Me ssaging.St ackBuilder Sink.Async ProcessMes sage(IMess age msg, IMessageSink replySink)
Exception rethrown at [0]:
at System.Runtime.Remoting.Pr oxies.Real Proxy.EndI nvokeHelpe r(Message reqMsg, Boolean bProxyCase)
at System.Runtime.Remoting.Pr oxies.Remo tingProxy. Invoke(Obj ect NotUsed, MessageData& msgData)
at Microsoft.Exchange.UM.UMCo re.Synchro nousPipeli neStageBas e.Synchron ousWorkDel egate.EndI nvoke(IAsy ncResult result)
at Microsoft.Exchange.UM.UMCo re.Synchro nousPipeli neStageBas e.EndSynch ronousWork (IAsyncRes ult r)"
Event ID: 1446
Task Category: UMCore
Source: MSExchange Unified Messaging
Details:
The Unified Messaging server failed to process the message with header file "C:\Program Files\Microsoft\Exchange Server\V14\UnifiedMessagin g\voicemai l\dcee02de -a993-4078 -bd9e-2231 72797769.t xt" within "10" minutes. The UM server will continue to process and deliver the message, but the "MSExchangeUMAvailability: % of Messages Successfully Processed Over the Last Hour" performance counter will be decreased.
My current setup is
Exchange 2010 SP3 with the following roles installed on the server
• Mailbox
• Hub Transport
• Client Access
• Unified Access
I’ve checked the receive connectors and they all have exchange server set as authentication and I only have 36 root authoritie certificates on this server.
Many thanks in advance
I’m currently in the process of moving our old Exchange 2010 sp2 server to a new Exchange 2010 SP3 system and we are running Lync 2013. I’ve moved all the mailbox’s over and all mail is working correctly but the problem I’ve having is getting Unified Communications to work on the new exchange server. I’ve removed the UM role from the old server.
Auto attendant picks up and I can transfer call with no problem. When I dial a user the voicemail picks up but when I leave a message no voicemail is delivered to the users mailbox.
I get the following 2 events in the event viewer
Event ID: 1423
Task Category: UMCore
Source: MSExchange Unified Messaging
Details:
The Unified Messaging server encountered an error while trying to process the message with header file "C:\Program Files\Microsoft\Exchange Server\V14\UnifiedMessagin
at Microsoft.Exchange.Net.ExS
at Microsoft.Exchange.Net.ExS
at Microsoft.Exchange.Net.ExS
at Microsoft.Exchange.Net.ExS
at Microsoft.Exchange.UM.UMCo
at Microsoft.Exchange.UM.UMCo
--- End of inner exception stack trace ---
Server stack trace:
at Microsoft.Exchange.UM.UMCo
at Microsoft.Exchange.UM.UMCo
at Microsoft.Exchange.UM.UMCo
at System.Runtime.Remoting.Me
at System.Runtime.Remoting.Me
Exception rethrown at [0]:
at System.Runtime.Remoting.Pr
at System.Runtime.Remoting.Pr
at Microsoft.Exchange.UM.UMCo
at Microsoft.Exchange.UM.UMCo
Event ID: 1446
Task Category: UMCore
Source: MSExchange Unified Messaging
Details:
The Unified Messaging server failed to process the message with header file "C:\Program Files\Microsoft\Exchange Server\V14\UnifiedMessagin
My current setup is
Exchange 2010 SP3 with the following roles installed on the server
• Mailbox
• Hub Transport
• Client Access
• Unified Access
I’ve checked the receive connectors and they all have exchange server set as authentication and I only have 36 root authoritie certificates on this server.
Many thanks in advance
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ASKER
Thanks for getting back to me on this one. What I tried this morning is remove the exchange servers IP's from the connectors and the UM started working.
Just to summarise
Exchange server SP3 running all the exchange roles except edge
Lync 2013
To get the UM section to work ensure the exchange server IP's AREN'T specified in any of the receive connectors and have at least one connector with the permission to accept mail from "Exchange Server"
This worked for me in my environment but may not be the solution for anyone else
Thanks for your help on this!