troubleshooting Question

ms compatability pack not working for excel only on one user

Avatar of scraby
scraby asked on
Microsoft OfficeWindows XPMicrosoft Excel
3 Comments1 Solution392 ViewsLast Modified:
i have a user that has office 2003 on their system.  i installed the compatability pack so they can view 2007 and above files.  everything works fine except excel for him where i get an error (i don't get the little conversion in progress window)

other users work fine on the same station but for him excel is the only one (.xlsx) that does not work.

any ideas?

we are on a 2003 domain.  i thought about deleting his local user profile and see what happens but i'd rather take a more educated approach if possible
ASKER CERTIFIED SOLUTION
CPetrich12

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros