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ms compatability pack not working for excel only on one user

i have a user that has office 2003 on their system.  i installed the compatability pack so they can view 2007 and above files.  everything works fine except excel for him where i get an error (i don't get the little conversion in progress window)

other users work fine on the same station but for him excel is the only one (.xlsx) that does not work.

any ideas?

we are on a 2003 domain.  i thought about deleting his local user profile and see what happens but i'd rather take a more educated approach if possible
Microsoft OfficeWindows XPMicrosoft Excel

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8/22/2022 - Mon
Guru Ji

Install all office updates including the latest Service pack for the office as a Admin on the computer. Then reinstall office compatibility pack. This should work.

If not then report exact error

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spot on CPetrich12, moc.exe did the job.  not sure why the converter was not associated with the file type during install but this did it.

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