troubleshooting Question

ms compatability pack not working for excel only on one user

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scraby asked on
Microsoft OfficeWindows XPMicrosoft Excel
3 Comments1 Solution392 ViewsLast Modified:
i have a user that has office 2003 on their system.  i installed the compatability pack so they can view 2007 and above files.  everything works fine except excel for him where i get an error (i don't get the little conversion in progress window)

other users work fine on the same station but for him excel is the only one (.xlsx) that does not work.

any ideas?

we are on a 2003 domain.  i thought about deleting his local user profile and see what happens but i'd rather take a more educated approach if possible

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