asked on

Blackberry Synchronization

I have a Blackberry Bold 9650. I am running the Blackberry Desktop software (version 6) on my Windows 7 computer. Everything's been fine until suddenly, during synchronization, I get the attached error message that the synchronization failed. There is no hint of any solution, or any explanation as to why it failed or what I should do. I've tried restarting the program to no avail. Any ideas?

Thanks,

Phil
Blackberry-Synchronization-Error.JPG

Manpreet SIngh Khatra

I would say try upgrading the device or take a backup and wipe and reset the device and start fresh if all possible

- Rancy

philsimmons

ASKER

Rancy,

Thanks for the advice. The device is pretty new, but wiping and resetting the device makes a lot of sense. Do you know how to do that?

Thanks,

Phil

Manpreet SIngh Khatra

This should help

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=32896

- Rancy

Iain MacMillan

try updating the Desktop Manager software, v6.0 is pretty old now, as long as you don't have a Z10, you can install v7.1 from here:

http://us.blackberry.com/support/apps-and-software/desktop-pc.html

ASKER CERTIFIED SOLUTION

philsimmons

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Manpreet SIngh Khatra

Your most welcome ..... so are you saying that the issue is resolved

- Rancy

philsimmons

ASKER

Yes, thanks.

Manpreet SIngh Khatra

Thanks Phil so maybe you can close this post now and Happy Weekend :)

- Rancy

philsimmons

ASKER

As I explained in my posting, the solutions offered didn't work - and I ultimately was directed to the solution by a friend.