How to trace an error if the program and event viewer show now errors?
We have a program that uses .net 4 and connects to a remote server. the company is lexis nexis. Only on one server am i having an issue with this software. when im trying to connect it says:
Server encountered an internal error. For more information, turn off customErrors in the server's .config file.
However i dont have access to their servers let alone config files. ive been in contact with their support team and they just tell me the same thing as other support teams, make sure the firewall isnt blocking anything, make sure its the latest version MSI, etc.
its only on one server and im not sure if i can install anything to get more depth of whats happening when im trying to login using the program.
Server encountered an internal error. For more information, turn off customErrors in the server's .config file.
However i dont have access to their servers let alone config files. ive been in contact with their support team and they just tell me the same thing as other support teams, make sure the firewall isnt blocking anything, make sure its the latest version MSI, etc.
its only on one server and im not sure if i can install anything to get more depth of whats happening when im trying to login using the program.
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Unless the data is encrypted you should be able to look at what is in the frames. Hopefully the data is also clear text and meaningful. It could be that the one that is not working is getting back an error message, other than "server encountered an error."
However, even if the server is giving you that error, then you can give the trace to the people running the server and let them figure it out.
However, even if the server is giving you that error, then you can give the trace to the people running the server and let them figure it out.
ASKER
unfortunately it is TLSV1.
Well, that would be a bit difficult to crack.
However if the trace shows that you complete the 3 way handshake and negotiate ciphers successfully, that should be enough to show the owner of the server that is not your firewall blocking traffic.
However if the trace shows that you complete the 3 way handshake and negotiate ciphers successfully, that should be enough to show the owner of the server that is not your firewall blocking traffic.
ASKER
Very true. thank you.
ASKER