troubleshooting Question

Persistent VSS writer error 9607 when performing backups

Avatar of Joe
JoeFlag for United States of America asked on
ExchangeWindows Server 2003Storage Software
36 Comments1 Solution4474 ViewsLast Modified:
I am having an issue with my Snap Manager for Exchange backups completing successfully consistently to our FAS270. When they fail i am getting this error.

"VSS_E_WRITERERROR_RETRYABLE: The writer failed due to an error that might not occur if another snapshot copy is created.

Backup SG [Average User Group] Error: SnapManager detected the following Exchange writer error. Please retry SnapManager operation.  "

Then this final event code after showing that all information stores failed.
Error code 0xC00413CA, please check SnapManager report and event logs for details.

This is the tell tale event that i found in the event log. Our problem is pretty much exactly the same as the microsoft link below.

Event ID 9607
Source: MSExchangeIS
Category: Exchange VSS Writer
Error code 0xfffff69f when preparing for backup.

I googled the event ID and Microsoft did have a solution for the issue.
http://support.microsoft.com/kb/910250
Which was to restart the information store. This DOES work. However when the backup goes to run the next night it fails again with the same error and the information store needs to be restarted again for the backup to complete. This is happening on both of our Exchange Servers. They are both scheduled to run at the same time.

I have also recreated backup jobs on both servers.

We have Exchange Server 2003, SnapManager version 6.

Please help :)

thanks
ASKER CERTIFIED SOLUTION
Exchange_Geek

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 36 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 36 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros