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wcoilFlag for United States of America

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Network Printer Issue With Mac OS X


I am having trouble setting up my networked HP C310a AIO Printer with my Mac. I currently have the printer connected via wireless on a Linksys WRT54G2 router using WEP (don't ask why). The printer is connected without issue and I am able to ping the printers statically assigned address via the Macbook. I can also pull up the web UI via a web browser on the Mac as well without issue.

I currently have the printer installed on two separate Windows 7 machines without issue. Both are able to print via the IP address. When trying to install the printer on the Macbook, the printer installs successively, but when I go to print a test page I get the error "printer is busy" (which it is not). I have tried installing the printer by using the HP install wizard as well as using the Mac printer settings in system configuration. I am installing the most up to date driver VIA HPs website.

Any help would be greatly appreciated.

Avatar of praezin
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What version of the  of the mac OS are you using?

I found some solutions for this issue while researching other issues I've had with the Mac system.

Apple HP Printer Drivers v.2.13 for OS X

I've found through my research that this has occurred with many users and seems to be a recurring issue. A common solution with the HP and Mac issue was resetting the printing system. Since there is something wonky going on with the Mac and communication with the HP printer, resetting the printing system may be the best solution. Fair warning though, this deletes all your printers on that mac system.

Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Avatar of Kash
first things first.

1  -try to install the latest driver
2- if there is no driver available, you may try downloading gutenprint drivers  >>  they sometime work.

3-try a different login to see if that makes any difference.
4- are you installing the printer via the IP address or using bonjour/appletalk. Have you tried to share the printer from one of the windows machines.

5- is the printer only connected via wireless, I would try changing from WEP to WPA to see if that helps as OSX might have problem communicating over WEP (not secure)
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