papo08
asked on
IE10 made PDFs stop working....
a couple of our Company PCs were set to auto download and install MS updates. unfortunately those got IE10. As a precaution, I installed ie10 blocker on the remainder of our PCs.
Unfortunately, IE10 is causing PDFs to no longer open through browser links. Even more specifically for us, we have an internal portal and a build PDF button that we use to run reports from. This functionality has stopped. No errors, no nothing. PDFs simply do not open at all from a browser.
I have seen and attempted a few fixes:
unchecking ie10 from installed features section.
or
Go to the Menu Bar (press the Alt key) then go to Tools>Internet Options>Advanced>Scroll down to security>check "do not save encrypted pages to disk"
or
uninstall/reinstall adobe reader
or
remove IE10 windows update
even when we get the machines to go back to using IE9, the pdf functionality is gone. Unsure what the next step is, but this is a huge issue here for us. Any help is greatly appreciated.
Unfortunately, IE10 is causing PDFs to no longer open through browser links. Even more specifically for us, we have an internal portal and a build PDF button that we use to run reports from. This functionality has stopped. No errors, no nothing. PDFs simply do not open at all from a browser.
I have seen and attempted a few fixes:
unchecking ie10 from installed features section.
or
Go to the Menu Bar (press the Alt key) then go to Tools>Internet Options>Advanced>Scroll down to security>check "do not save encrypted pages to disk"
or
uninstall/reinstall adobe reader
or
remove IE10 windows update
even when we get the machines to go back to using IE9, the pdf functionality is gone. Unsure what the next step is, but this is a huge issue here for us. Any help is greatly appreciated.
ASKER
I went into the "turn windows features on or off" section as one of the steps...
I have run the IE tools reset.
while I can DL pdfs and view seperately, one of our issues is that within our internal portal we have links that build PDFs for reports and then display. These unfortunately do not have an option to save.
I have run the IE tools reset.
while I can DL pdfs and view seperately, one of our issues is that within our internal portal we have links that build PDFs for reports and then display. These unfortunately do not have an option to save.
I would reimage the two computers, as you may be spending more time trying to resolve this issue then the amount of time it would take to backup the users data then reimaging the systems and then migrate the users data back on to the system, after the user profile has been created on the new image.
There are probably registry entries that are messing up with the IE and the registry entries are still there after you roll back to IE 9.
One other thing you can do is run a system restore to before the update was installed.
There are probably registry entries that are messing up with the IE and the registry entries are still there after you roll back to IE 9.
One other thing you can do is run a system restore to before the update was installed.
ASKER
unfortunately, its a programmers box and we're in a cycle where I am going to be unable to have any significant downtime on his machine to do a reimage.
Also...for some reason, his box only had restore points from the same day (after the update) and nothing prior. Cant explain that part, but it is what it is. I need a legit fix for it, cant go backwards unfortunately for all of us.
Also...for some reason, his box only had restore points from the same day (after the update) and nothing prior. Cant explain that part, but it is what it is. I need a legit fix for it, cant go backwards unfortunately for all of us.
Try downloading the newest version of adobe reader which should be compatible with adobe pdf. Also in the adobe properties under Edit menu, then preferences, select the internet category and then uncheck display in browser check mark.
ASKER
I tried fresh installs of adobe reader X and XI. Currently on XI and "uncheck display in browser" is not an option under edit/pref/internet/ I just have display in read mode, allow fast web view, allow speculative downloading.
Ill uncheck allow fast web view. tested, no change
Ill uncheck allow fast web view. tested, no change
papo08--Perhaps of help
http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html
http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html
ASKER
thx for the effort JCImarron, I have tried that as well
have you associated .pdf with adobe acrobat in the OS under default programs?
ASKER
yes, absolutely.
PDF worked flawlessly prior to IE10.
Also, links to xls reports are also giving me fits within IE10
PDF worked flawlessly prior to IE10.
Also, links to xls reports are also giving me fits within IE10
ASKER
changing the setting:
tools/internet options/advanced tab/ "use software rendering instead of gpu rendering" somehow has made it work..... occasionally. its hit or miss now. But more miss.
tools/internet options/advanced tab/ "use software rendering instead of gpu rendering" somehow has made it work..... occasionally. its hit or miss now. But more miss.
ASKER
this is still an issue, Ive tried so many things but cannot make it work, consistantly. 80% failure rate
papo08--Try this
http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html
The instructions for IE8 and IE9 will work for this.
http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html
The instructions for IE8 and IE9 will work for this.
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papo08--Do the PDFs now open from the browser?
ASKER
unfortunately, I had to reimage
I understand you have done all the things you mention.
Run Reset from IE Tools|Internet Options |Advanced tab.
"unchecking ie10 from installed features section." ???