Start Free Trial
Come for the solution, stay for everything else.
Start Free Trial
Can't access my optical drive on HP p6610f
There is an error within device manager. Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39). I've right clicked uninstall to no avail. My OS is Windows 7 Home Premium. Thanks in advance.
8/22/2022 - Mon
Is it detected in BIOS?
Do you have the driver CD with the drive?
Downloading drivers form the HP website?
ASKER CERTIFIED SOLUTION
Log in or sign up to see answer
Become an EE member today
7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
tets if you can boot from a bootable cd - this will show if the drive is ok or not.
here a couple bootable cd's :
direct link UBCD
Has this problem just started?
Check that the drives cables are seated correctly.
In Device Manager right click the DVD driver and select update driver.
If windows cannot find the driver then:
Go here and enter your OS Windows 7 Home Premium (32-bit or 64-bit)
Dowload and install latest drivers.
HP Advisor Application Update
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
Plans and Pricing
Certified Expert Program
© 1996-2022 Experts Exchange, LLC. All rights reserved. Covered by US Patent