troubleshooting Question

Windows 2008R2 Remote Desktop "Invalid Profile"

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SafetyNet-TC asked on
Microsoft Server OSWindows Server 2008
6 Comments1 Solution1276 ViewsLast Modified:
Hello,

We have a Windows 2008R2 Datacenter licensed remote desktop server, currently being used by 30-40 users without an issue.  I have one user that is unable to logon.  They enter their password and then get a "Profile is Invalid" message with an OK button.  Multiple individuals of increasing escalation have researched and troubleshooted this issue to no avail.  There are no eventlog entries relevant to the issue.  It doesn't appear that profile debugging is possible in 2008R2 like it was in previous versions of Windows server, which is frustrating.  I have done a registry search for the user in question and there is nothing present with her username.  We'd previously deleted her profile registry entry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3279446590-1863204608-2534573268-1336]
"ProfileImagePath"=hex(2):43,00,3a,00,5c,00,55,00,73,00,65,00,72,00,73,00,5c,\
  00,6d,00,65,00,6c,00,69,00,73,00,73,00,61,00,70,00,00,00
"Flags"=dword:00000000
"State"=dword:00000100
"Sid"=hex:01,05,00,00,00,00,00,05,15,00,00,00,3e,62,78,c3,00,3f,0e,6f,d4,84,12,\
  97,38,05,00,00
"Guid"="{5846928b-1a3e-40cd-87b3-0a0d50256e3f}"
"ProfileLoadTimeLow"=dword:00000000
"ProfileLoadTimeHigh"=dword:00000000
"RefCount"=dword:00000000
"RunLogonScriptSync"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3279446590-1863204608-2534573268-1336\fdeploy]
"{1777F761-68AD-4D8A-87BD-30B759FA33DD}"=dword:00001211

to no avail.  I did a file search for anything with her username and also used adsiedit to look at her user account properties.  No red flags.  

Can someone suggest a course of action toward resolution before we open a case with Microsoft?

Thank you.
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SafetyNet-TC

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