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Windows 2008R2 Remote Desktop "Invalid Profile"

Hello,

We have a Windows 2008R2 Datacenter licensed remote desktop server, currently being used by 30-40 users without an issue.  I have one user that is unable to logon.  They enter their password and then get a "Profile is Invalid" message with an OK button.  Multiple individuals of increasing escalation have researched and troubleshooted this issue to no avail.  There are no eventlog entries relevant to the issue.  It doesn't appear that profile debugging is possible in 2008R2 like it was in previous versions of Windows server, which is frustrating.  I have done a registry search for the user in question and there is nothing present with her username.  We'd previously deleted her profile registry entry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3279446590-1863204608-2534573268-1336]
"ProfileImagePath"=hex(2):43,00,3a,00,5c,00,55,00,73,00,65,00,72,00,73,00,5c,\
  00,6d,00,65,00,6c,00,69,00,73,00,73,00,61,00,70,00,00,00
"Flags"=dword:00000000
"State"=dword:00000100
"Sid"=hex:01,05,00,00,00,00,00,05,15,00,00,00,3e,62,78,c3,00,3f,0e,6f,d4,84,12,\
  97,38,05,00,00
"Guid"="{5846928b-1a3e-40cd-87b3-0a0d50256e3f}"
"ProfileLoadTimeLow"=dword:00000000
"ProfileLoadTimeHigh"=dword:00000000
"RefCount"=dword:00000000
"RunLogonScriptSync"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3279446590-1863204608-2534573268-1336\fdeploy]
"{1777F761-68AD-4D8A-87BD-30B759FA33DD}"=dword:00001211

to no avail.  I did a file search for anything with her username and also used adsiedit to look at her user account properties.  No red flags.  

Can someone suggest a course of action toward resolution before we open a case with Microsoft?

Thank you.
Windows Server 2008Microsoft Server OS

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SafetyNet-TC

8/22/2022 - Mon
colonytire

Try renaming the C:\Users\UserName\ folder to something like \Username-old\ and try again.  If all works, then copy the individual desktop and Documents in the -old folder to the new user profile folder. Possibly a bad system or cache file in the current/original users directory.
Member_2_6515809

Wax the user profile on the TS and/or replace their ntuser.dat from backup?
SafetyNet-TC

ASKER
We completely deleted the user profile folder as a very first step.  As a test before I posted here, I tried creating the folder with nothing in it permed wide open and we still got the error.  I'd also given the user local admin rights on the TS in case it was a perm issue, no change.
Your help has saved me hundreds of hours of internet surfing.
fblack61
KevinSchmaltz

Do you have any issues with new accounts logging into the server? If not what i would do is restart the server login as an administrator open regedit then go to  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList right click on the users profile entry and export and save it just in case. Then delete the key and restart the server then try to login as the user. If that doesnt work I would contact MS.
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