troubleshooting Question

Windows 2008R2 Remote Desktop "Invalid Profile"

Avatar of SafetyNet-TC
SafetyNet-TC asked on
Microsoft Server OSWindows Server 2008
6 Comments1 Solution1276 ViewsLast Modified:

We have a Windows 2008R2 Datacenter licensed remote desktop server, currently being used by 30-40 users without an issue.  I have one user that is unable to logon.  They enter their password and then get a "Profile is Invalid" message with an OK button.  Multiple individuals of increasing escalation have researched and troubleshooted this issue to no avail.  There are no eventlog entries relevant to the issue.  It doesn't appear that profile debugging is possible in 2008R2 like it was in previous versions of Windows server, which is frustrating.  I have done a registry search for the user in question and there is nothing present with her username.  We'd previously deleted her profile registry entry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3279446590-1863204608-2534573268-1336]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3279446590-1863204608-2534573268-1336\fdeploy]

to no avail.  I did a file search for anything with her username and also used adsiedit to look at her user account properties.  No red flags.  

Can someone suggest a course of action toward resolution before we open a case with Microsoft?

Thank you.

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros