troubleshooting Question

Printing PDF causes printer to go Offline

Avatar of Reece
ReeceFlag for Australia asked on
Printers and ScannersWindows NetworkingWindows XP
3 Comments2 Solutions2044 ViewsLast Modified:
We have a fleet of new Canon LBP 6680 printers which are running fine except for one person.

In fact, I'm not convinced it's a Canon printer issue as the problem she is having also occurs on the new Minolta Colour MFD...

The issue is that whenever she attempts to print a PDF or record from FileMaker (for Windows), the printer stops working, goes offline and flashes the following error:-
A data transmission error occurred.

The only option is to cancel the print job and remove it from the queue.

MS Word documents and Printer Test Pages all print without issue.

I've replaced the driver used from the UFRII to the PCL6 driver.  No fix.
I'm not convinced that it's the application the print job is coming from either...  Other users with the same setup and applications aren't having this problem.
The user's computer is Windows XP Pro with all patches.

 
Any suggestions (apart from a reformat/reinstall)?
ASKER CERTIFIED SOLUTION
Robert Retzer
Computer Service Technician

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