Avatar of Reece
Reece
Flag for Australia asked on

Printing PDF causes printer to go Offline

We have a fleet of new Canon LBP 6680 printers which are running fine except for one person.

In fact, I'm not convinced it's a Canon printer issue as the problem she is having also occurs on the new Minolta Colour MFD...

The issue is that whenever she attempts to print a PDF or record from FileMaker (for Windows), the printer stops working, goes offline and flashes the following error:-
A data transmission error occurred.

The only option is to cancel the print job and remove it from the queue.

MS Word documents and Printer Test Pages all print without issue.

I've replaced the driver used from the UFRII to the PCL6 driver.  No fix.
I'm not convinced that it's the application the print job is coming from either...  Other users with the same setup and applications aren't having this problem.
The user's computer is Windows XP Pro with all patches.

 
Any suggestions (apart from a reformat/reinstall)?
Windows XPPrinters and ScannersWindows Networking

Avatar of undefined
Last Comment
Reece

8/22/2022 - Mon
SOLUTION
ThomasMcA2

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER CERTIFIED SOLUTION
Robert Retzer

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Reece

ASKER
It was an OS/driver issue with that one PC.
A reformat and reinstall has the system running fine.  I didn't have the time to try to narrow down exactly what it was, but thanks for the help.
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck