troubleshooting Question

Internet Explorer 9 start page gets redirected every time

Avatar of Michael Pfister
Michael PfisterFlag for Germany asked on
Web BrowsersWindows OSWindows 7
10 Comments1 Solution938 ViewsLast Modified:
One of my users was logged in at a hotel WLAN.
Now the start page does no longer work, he always gets redirected to Google.

When opening IE, there is a short display of a page

http://www.my-cloud.eu/redirector


And "Welcome to The Cloud network, we are still trying to get you redirected - please wait !"

Then Google opens and not the company web site thats set as start page in IE.

What I already tried and did not help:

- ran virus scan, no findings
- checked extension in IE extensions manager, nothing suspicious
- reset of all IE settings
- checked hosts, no entries
- checked proxy settings, empty
- ran Hijackthis, no strange BHOs
- deactivated all extensions via IE extensions manager
- its not the router, it also happens when connected via mobile
- looked at the automatically started programs, nothing suspicious

What helped:
- starting iexplore.exe with parameter -noext
 (this is of course no solution)
- Installed Firefox, its not affected

The 64-bit Internet Explorer is redirected as well!

Any ideas where to look or what to look for?
ASKER CERTIFIED SOLUTION
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