HP laptop - safe boot corrupted error 92h
This is a W7 HP Laptop Probook 4520S. Yesterday, a free version of Advanced System Care was installed and run. There were no problems with the system after the "clean up" by the Advanced System Care product. The system was shut down normally last night. This morning, on start up, the laptop goes to the password screen, is then keyed but instead of the Windows screen, we get "starting drive encryption" followed quickly by "Safe Boot has been corrupted, 92H". I may not have all of the words exact but close. The system's drive was never intentionally encrypted. We're trying to boot via a CD and cannot seem to do that either. I think I may have an image on the drive which we could possibly use.
aadih
Restore your system to "the-day-before-yesterday"
ASKER
That is exactly what I want to do (restore prior to install of program) but cannot find a way to get to the operating system so that we can get to a restore function. Anyone have ideas on how to get there? The HP Recovery Manager appears to only allow for a full restore of the factory image which will format the entire hard drive. I don't want to do that since I have a OS partition and a Data partition on this system.
Power on; after the HP Bios screen, hold and keep F11 pressed (try pressing immediately after power on also). You should see a windows that'd have a system restore option.
ASKER
Holding down the F11 key immediately after powering up gives us the password window. Upon entering password, we get "windows loading files" and then window with System 32 etc. and please wait followed by HP Recovery Manager Wizard. Unfortunately, there is no option but NEXT. The only option with NEXT is a restore to factory state. No option to do a system restore.
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ASKER
I do not know how to get to a command prompt when I cannot get to the OS or any portion of it. The only way I can think of doing this is via something like BARTS PE. Any other ideas for getting to a command prompt?
In this case: Bootable BartPE or Windows install CD/DVD or a linux bootup CD.
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Unfortunately, we attempted to install a new drive (as a test of the system) and in so doing, broke the KB cable which has rendered this system basically useless. We could not get Bart's PE or the Linux bootable CD to load. Regarding the new drive install, unfortunately, HP's design with this particular laptop model, has the hard drive under the KB and to remove it requires a great deal of care to release the cable from the motherboard. Thanks to all that tried to help and in particular with the extended instructions from "garycase".