Blackberry Router event ID 10000

We are getting constantly getting this error in our event logs.  The tag is different each time.

[SERVICE_RELAY_SESSION:S64751050:0x00AD4728] Service transaction not found. SERVICESESSION_TAG=470435

Blackberry Enterprise Server Express and Exchange 2010 are installed on the same server.

Thanks
wepzAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rob KnightConsultantCommented:
Hi,

If you're in Europe, this could be due to an outage?

Have you tried the router test from the BlackBerry app on the BES, Router?

RobMobility.
0
Rodney BarnhardtServer AdministratorCommented:
Has this ever worked? There are also some specific things you have to check to make sure they work together.

http://technet.microsoft.com/en-us/library/gg670940(v=exchg.141).aspx

Also, what version and maintenance release are you on. There was an issue with this on 5.0.3 MR3, so a MP upgrade would resolve this for you.

Also, have you made the changes to the throtteling policy on 2010:
http://btsc.webapps.blackberry.com/btsc/viewContent.do?externalId=KB20608&sliceId=1
0
wepzAuthor Commented:
@RobMobility - not in Europe, we're in Canada. Router tests ok.

@rbarnhardt - we have had the error for quite sometime now, at least 3 months and happens multiple times throughout the day.
We are on 5.0.2 (bundle 14)

I also read some articles that suggested that increasing RAM has resolved this issue.  Currently we have 6gb of RAM assigned to this server which is running Windows Server 2008 R2 Standard.
0
Simon Butler (Sembee)ConsultantCommented:
5.0.2 is quite old, 5.0.4 is the current.
6gb of RAM for a combined Exchange 2010 / BES is very light. I start with 8gb for Exchange 2010 alone, so you would benefit from a memory upgrade and that is the first thing I would suggest.

Simon.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.