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Internet Explorer 8 Crashing Error Message When Not In Use

Posted on 2013-05-09
Medium Priority
Last Modified: 2013-06-10
I have some users who have computers with Internet Explorer 8 installed.  4 users in particular are starting to receive crash errors of Internet Explorer when it is not being run on the machine.  Meaning, there is no instance of Internet Explorer running when the crash message pops up onto the screen.  There is no reason as to why the error message is popping up.  2 users have other web browsers as their default web browser and never use Internet Explorer to begin with.  Sometimes the only open program is Outlook 2010 (Standard, SP1) and the error message pops up.  The error message occurs about every 15-20 minutes, greatly affecting productivity.  

The computers are fully updated with the latest Windows updates.  I am running Windows XP SP3 on them.  All add-ons have been disabled for Internet Explorer for all users and the error message is still happening.  Full virus check performed with Kaspersky 8, found nothing.  Other users on the same domain are not having these problems and Internet Explorer will work for them.  Just not for these people.  

Short of reprofiling them on their own computers, does anyone have any ideas as to what is happening?
Question by:hogefenton
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LVL 50

Expert Comment

ID: 39153940
hogefenton--Post a screenshot of the error.
Look in Event Viewer at the time the error appears.  Post the data from the General tab here.
If IE is really not wanted disable it.
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 39155413
Are there any group policy changes recently?


Author Comment

ID: 39155734
No group policy changes.  Here is a screenshot of the error.  It is pretty generic.  When clicking debug it said something about kernel32.dll (I don't have a screenshot of that at the moment).  Internet Explorer was not running on the machine that this screenshot was taken.  

Unfortunately we do need to use Internet Explorer sometimes due to certain websites that we are required to go to, so we cannot disable it.  Firefox and Chrome are used with no problem as an alternate browser normally, but some websites just require IE.

There have been no group policy changes recently.

IE Error
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LVL 50

Expert Comment

ID: 39155947
hogefenton--Thanks for the screen shot.  In view of what you said, having the info from Event Viewer and the Debug becomes more important.  And click the "Click Here" link which promises data from the error report.
Have you looked in Task Manager and confirm that iexplore.exe is indeed not running?
LVL 30

Assisted Solution

by:Sudeep Sharma
Sudeep Sharma earned 300 total points
ID: 39157743
I would like to point out that some infections may cause this.

What AV protection you have on the systems? When did you last ran the full system scan.

To begin with I would recommend you to run RogueKiller followed by MalwareBytes scan and post the logs here.

RogueKiller 32bit:

RogueKiller 64bit:


LVL 10

Assisted Solution

by:Tony Barkdull
Tony Barkdull earned 300 total points
ID: 39197936
Running TDSSKiller


And/or Combofix


Also reset IE under Tools >Internet Options > Advanced tab

Accepted Solution

hogefenton earned 0 total points
ID: 39220017
We are running Kaspersky.  Resetting IE did nothing, unfortunately.  I ended up solving the issue by downgrading and then re-upgrading IE.

In order to do so, however, I had to run the IE 8 installation, choose not to install any updates, wait for the computer to restart, then while it was installing the updates to IE 8 stop that process.  Somewhere in all of that, the computer decided that I stopped the IE 8 install all together and downgraded it immediately to IE 7.  Afterwards as a test on one of the computers that was downgraded I re-upgraded to IE 8, including the updates, and it seemed to be fine afterwards.  

It was just extremely odd that multiple computers came down with the same symptoms while others on the network were perfectly fine.  Thank you everyone for helping out with this.

Author Closing Comment

ID: 39234142
Thanks for the ideas and to help for the fixes.  My own answer was the solution, just not a very good one.  However for the participation that led me down the right path points are deserved.

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