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Exchange Send As Error Messages

Posted on 2013-05-10
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Last Modified: 2013-05-13
I recently migrated to a new exchange 2010 sp3 server. All my clients are using Outlook 2010 sp1. We have a few shared mailboxes each department uses. I granted individual send as, full access permissions and send on behalf of in EMC.  It has been a month now and some users are receiving the below message:

Delivery has failed to these recipients or groups:

John Doe
You can't send a message on behalf of this user unless you have permission to do so. Please make sure you're sending on behalf of the correct sender, or request the necessary permission. If the problem continues, please contact your helpdesk.

This happens when the user replies, reply all or sometimes creates a new email. Sometimes the message is received by the recipient. Other times I do not know. The users with the problem I deleted the .ost files and created a new email profile.
Since doing so there hasn't been any issues to the users who have had the problem YET. I do not want to recreate Outlook profiles for everyone, What else can I look at/check to see what is the issue? Did I do the correct thing by recreating the outlook profile?
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Question by:BMAIT_Support
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6 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39155102
You shouldn't have both Send As and Send on Behalf of. Set either one or the other.
After making the change it can take up to two hours before it is effective.

Recreating the profiles in Outlook was a waste of time - this is a permissions problem.

Simon.
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Author Comment

by:BMAIT_Support
ID: 39155137
I will remove the send on behalf of, can you explain why it is intermittent and happens sporadically?
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39155220
Hard to say. With both permsisions set you get odd results. It could be they are overwriting each other or generally causing problems depending on the replication.

Simon.
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Author Comment

by:BMAIT_Support
ID: 39155233
Noted, thank you.
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Author Comment

by:BMAIT_Support
ID: 39161174
@Sembee2 after removing send on behalf of permissions and keeping Full Access Permissions and Send As Permissions on Friday, today a user informs me that when he tried to send an email he received the error again. any other ideas?
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39161491
Have you tested it for yourself? If the permissions are in place and there isn't a deny there (will be the case if the user is an Admin, Domain Admin or Power User) then it can be down to end user error.

Simon.
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Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

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