?
Solved

Apple MAC exchange 2003 client

Posted on 2013-05-10
15
Medium Priority
?
604 Views
Last Modified: 2013-07-18
Hi there, is someone able to recommend a good exchange email client that works well with 2003 version of exchange?

We have used Thunderbird and the native Mail clients installed on MACs but have come across some serious issues!

Does anyone know of any other decent clients?

Kind regards
0
Comment
Question by:ccfcfc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
  • 3
  • +1
15 Comments
 
LVL 44

Expert Comment

by:Amit
ID: 39155355
What issue you faced? Exchange 2003 is pretty old now. Look to upgrade to Exchange 2010 or 2013 and use Outlook for MAC.
0
 
LVL 9

Expert Comment

by:Tim Lapin
ID: 39155407
We need some details:

1)  Which version(s) of the Mac OS do you have?

2)  What error(s) are you seeing?  Please include both text and error number, if available.

3)  Finally, is your organization prepared to upgrade its Exchange server to the latest version?
0
 
LVL 53

Expert Comment

by:strung
ID: 39155432
Entourage 2008 is probably your only option.
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 

Author Comment

by:ccfcfc
ID: 39164476
Thank you for your replies. I wish upgrading to 2010 was an easy option, however, this is not the case.

Recently, we have applied an MX record to our domain to stop any spammers blacklisting our IP address. Since of which, if a MAC user, was working from Home over a VPN (shrew soft VPN client), sending emails to external clients etc are denied. The error he is receiving is:

'"an error occurred while sending mail: the mail server responded: 5.7.1 unable to relay for <Customers_Email_Address>. Please check the message recipient and try again'.

This sounds to me when he is in the office, he is able to send emails as our office is obviously allowed to send emails as it is in our MX record, but it seems his Mail client is attempting to relay it using the users personal WAN IP?!?

Ive spent a couple of hours looking at his MAC in hope I can find some helpful relay settings, but don't seem to be getting far and am not a MAC expert....

We are aware the exchange server requires an upgrade, but unfortunately in the business world this isn't something that can happen over night, and this user works from home majority of the week.

The OS version the user has is a MAC OS X Lion 10.7.5.

Thanks in advanced for any responses.
0
 
LVL 53

Expert Comment

by:strung
ID: 39164502
0
 

Author Comment

by:ccfcfc
ID: 39164575
strung,

Thank you for your response. This was an option I was thinking of going down, however, the users IP address is not static and therefore would be irrelevant to add to mail server if it changes on a regular basis.

thanks
0
 
LVL 9

Expert Comment

by:Tim Lapin
ID: 39164760
Just a thought:  

What host is listed as the SMTP server on the home user's machine?

Chances are it is his ISP's host.  However, if he is tunneling in via a VPN connection, should it not be your organization's host?
0
 

Author Comment

by:ccfcfc
ID: 39164774
timl006, I have listed the exchange server's local IP address as the SMTP server. I have also used the web address we use for users to access webmail and to access their emails from their phones etc.

thanks
0
 
LVL 9

Expert Comment

by:Tim Lapin
ID: 39164776
Regarding "strung's" find:

A little outside my depth here but I'll try anyway. :-)

If I understand it correctly, all you would need to add is the domain name of the outside ISP's mail server(s).  I know it's potentially a big hole but depending on the ISP, there could be a veritable farm of load balancing servers which might or might not operate under an aggregate name.
0
 
LVL 53

Expert Comment

by:strung
ID: 39164871
I don't think it is going through the outside ISP's mail server.

Re the non-static IP address, even though most ISP's provide non-static IP addresses, they usually do not change frequently. Often a user will keep the same IP address for years, so it worth a try.
0
 
LVL 9

Expert Comment

by:Tim Lapin
ID: 39164948
ccfcfc wrote:

timl006, I have listed the exchange server's local IP address as the SMTP server. I have also used the web address we use for users to access webmail and to access their emails from their phones etc.

Does the server value list only the IP address after account setup or does it have the following string appended to the IP address: /EWS/Exchange.asmx.

If not, try the proper domain name for the exchange server instead.  After the account is set up fully, the server value should change to:

-->   <server host.domain>/EWS/Exchange.asmx.

I can tell you that all of our setups have this info.

NOTE:  You might have to set up his account from scratch for this to work but let us try just changing the server name first.
0
 

Author Comment

by:ccfcfc
ID: 39171249
All,

I have been doing some testing and change the server name as suggested. I checked my outlook client (outlook 2010) on my laptop and used the server named as the server name on the MAC. First of all, I connected to the network using the VPN, and then changed the settings in thunderbird.

Instead of using a local IP address of the exchange server I used its public domain name (servername.northampton.uk.domainname). I could ping this from the terminal, and can see the MAC book was able to resolve the name to the local IP address of the server.

Seeming this was working as thought, I tried to send an email to my Hotmail account, but was stopped but the same error explained above. This seems to be MAC mail client issue, as with my outlook running on Windows, I have never experienced an issue like this before.

Any more suggestions would be welcome.

thanks in advanced.

Anton
0
 

Author Comment

by:ccfcfc
ID: 39225970
has anyone got any other ideas I can use?
0
 
LVL 9

Accepted Solution

by:
Tim Lapin earned 480 total points
ID: 39226044
Hi ccfcfc,

I just noticed a post by you detailing the user's O/S.  I don't know how I missed your answer of Lion (10.7.x)

Outside of strung's suggestion of Entourage 2008, I really doubt you will have any luck in making this work.  10.7.5 is too new for pretty much anything else to my knowledge.

From Lion's system requirements:
Exchange Support
Requires Microsoft Exchange Server 2007 Service Pack 1 Update Rollup 4 or Exchange Server 2010. Auto-setup requires enabling the Autodiscovery feature of Microsoft Exchange Server.
Source:  Lion system specs


According to this CNET Link,
Office 2008 should work for you but I recommend testing it first.
0
 

Author Comment

by:ccfcfc
ID: 39228492
timl006,

thank you for your response. This was working before fine with a connection to exchange 2003. However, Im finding it hard to understand that the underline issue with down to exchange 2003 when the only thing we have changed on our email system is the implementation of an MX record.

thanks
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question