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Citrix passowrd manager error

Posted on 2013-05-10
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Last Modified: 2013-05-15
I have a couple pc's when the users login get the following error message:
Citirx single sign on experienced an error during initialization...
Is there some place on the server where the software is installed that the users data is stored that I can delete it?
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Question by:vmich
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10 Comments
 
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Expert Comment

by:comfortjeanius
ID: 39155416
You can try.....

Verify that all of Password Manager’s data is cleared from the registry, the Application Data folder, and the synchronization point.
An administrator must manually delete the data in the following locations:
The server-based portion of the user's data under the \\<Server>\citrixsync$\People\userid folder
The MetaFrame folder under the user application data under HKEY_CURRENT_USER\Software\Citrix\MetaFrame Password Manager
The user's \Documents and Settings\<user name>\ApplicationData\Citrix\MetaFrame Password folder
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Author Comment

by:vmich
ID: 39155443
I don't see the folder you are speaking about on the citrix server..
citrixsync$
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Author Comment

by:vmich
ID: 39155450
This is running Citrix AppCenter 6 on the server
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Expert Comment

by:comfortjeanius
ID: 39155741
Alright can you turned off the setting in SSO to delete cached credential data?
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Author Comment

by:vmich
ID: 39155752
sorry how do I do that?
I am no Citrix expert by any means...
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Author Comment

by:vmich
ID: 39155772
I think it is related to to the users account on the citrix server or where ever the citrix password manager stores the users profile because if I login in with another account on the same computer, it prompts me to sav the passwords but with these 2 other users, I get the error message that I stated above.
so what would I have to delete for the users and where would I do that?
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Expert Comment

by:comfortjeanius
ID: 39155816
Is there an icon for the Citrix application when the user authenticate?
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Author Comment

by:vmich
ID: 39155840
yes
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Accepted Solution

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vmich earned 0 total points
ID: 39155904
I found the issue..
I had to go into the Citrix App Center and then select the user configuration and right click on it, then I had to select the user, then select delete user from the Central store.
I next had to go to the users pc and go into the following folder: c:\user\appdata local\citrix\metaframe password manager,, and delete this folder.
Once theses steps were completed, the error went away...
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Author Closing Comment

by:vmich
ID: 39167409
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