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web admin on Cisco SPA501G

I can not configure the ip phone Cisco SPA501G through the web interface, I enabled the web server and Enable Web Admin Access but I can not change anything option in the browser and I do not see the menus for the administration !!!
cisco.JPG
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sasapix
Asked:
sasapix
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1 Solution
 
Mohammed HamadaSenior IT ConsultantCommented:
Try using a different web browser and if that didn't work then it must be a corrupted version of firmware, I would suggest that you reinstall or upgrade the firmware.

give that a test.
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sasapixAuthor Commented:
I tried it with IE, Firefox and chrome and with all firmware versions starting from the default and then 7.5.1a, 7.5.2b, 7.5.4
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Mohammed HamadaSenior IT ConsultantCommented:
Then it must be a hardware issue... could be the memory/harddisk is damaged.
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sasapixAuthor Commented:
I tried with three SPA501G phones and have the same problem on all
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Mohammed HamadaSenior IT ConsultantCommented:
How are you providing power to the phones ? I think those phones don't come with power supply. they have POE port available.
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Mohammed HamadaSenior IT ConsultantCommented:
Or it could be that you're missing this part of the user guide.

In page 46, check this user guide.
http://www.cisco.com/en/US/docs/voice_ip_comm/csbpipp/ip_phones/user/guide/spa500_spcp_user.pdf

Making the Web Configuration Utility Viewable and Writable

To view the phone parameters by using the phone web user interface, the
configuration profile must be enabled. To make changes to any of the parameters
by using the phone web user interface, the configuration profile must be writable.
Your system administrator might have disabled the phone option to make the
phone web user interface viewable or writable.
To allow or disallow viewing of the phone web user interface:
STEP 1 Press the Setup button.
STEP 2 To display the phone web user interface on the PC, select Settings > Security
Configuration > Web Access Enabled.
STEP 3 To change the status of the Web Access Enabled parameter, press Edit.
If the option to edit the parameter is not displayed, press **# to display the option.
If the edit option still does not display, it might be set by your phone system
administrator such that you cannot modify this parameter.
STEP 4 Press Y/N to toggle the parameter and press OK to set the parameter.
STEP 5 To save your change, press Save.
To enable or disable modifying the configuration profile by using the phone web
user interface:
STEP 1 Press the Setup button.
STEP 2 To display the Web Server Writable option, select Settings > Security
Configuration > Web Server Writable.Using the Phone Web User Interface
Saving the Configuration Profile
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 47
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STEP 3 To change the status of the Web Server Writable, press Edit.
If the option to edit the parameter is not displayed, press **# to display the option.
If the edit option does not display after a few seconds, it might be set by your
phone system administrator such that you cannot modify this parameter.
STEP 4 Press Y/N to toggle the parameter and press OK to set the parameter.
STEP 5 To save your change, press Save.
Saving the Configuration Profile
Click Submit All Changes when you have finished modifying the fields in the
phone web user interface to update the configuration profile. The phone is
rebooted and the changes are applied.
Click Undo All Changes if you want to clear all changes made this session and
return to the parameter values set before the session began or since the last time
you clicked Submit All Changes.
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sasapixAuthor Commented:
#39160867
as shown in the picture Cisco.jpg the parameter "enable web admin access" is already enabled

#39160858
I use PoE
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Mohammed HamadaSenior IT ConsultantCommented:
Then i don't think I can assist anymore.. maybe you should request to talk to Cisco regarding this? they could assist you esp if they know this particular model have this kind of issue.
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sasapixAuthor Commented:
the problem was due to the SPCP protocol that is loaded by default, to solve the problem you have to remove the auto-detect of SPCP and then change the protocol spcp in sip.

-
 Salvatore.
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sasapixAuthor Commented:
because I have found that this model of phone is the only one of cisco to have it auto-detect protocol SPCP and only by removing the auto-detect and changing the protocol in sip you can have access to the administration of the phone through the browser
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