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web admin on Cisco  SPA501G

Posted on 2013-05-10
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Last Modified: 2013-06-05
I can not configure the ip phone Cisco SPA501G through the web interface, I enabled the web server and Enable Web Admin Access but I can not change anything option in the browser and I do not see the menus for the administration !!!
cisco.JPG
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Question by:sasapix
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Expert Comment

by:Mohammed Hamada
ID: 39157679
Try using a different web browser and if that didn't work then it must be a corrupted version of firmware, I would suggest that you reinstall or upgrade the firmware.

give that a test.
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Author Comment

by:sasapix
ID: 39160608
I tried it with IE, Firefox and chrome and with all firmware versions starting from the default and then 7.5.1a, 7.5.2b, 7.5.4
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Expert Comment

by:Mohammed Hamada
ID: 39160821
Then it must be a hardware issue... could be the memory/harddisk is damaged.
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Author Comment

by:sasapix
ID: 39160828
I tried with three SPA501G phones and have the same problem on all
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Expert Comment

by:Mohammed Hamada
ID: 39160858
How are you providing power to the phones ? I think those phones don't come with power supply. they have POE port available.
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Expert Comment

by:Mohammed Hamada
ID: 39160867
Or it could be that you're missing this part of the user guide.

In page 46, check this user guide.
http://www.cisco.com/en/US/docs/voice_ip_comm/csbpipp/ip_phones/user/guide/spa500_spcp_user.pdf

Making the Web Configuration Utility Viewable and Writable

To view the phone parameters by using the phone web user interface, the
configuration profile must be enabled. To make changes to any of the parameters
by using the phone web user interface, the configuration profile must be writable.
Your system administrator might have disabled the phone option to make the
phone web user interface viewable or writable.
To allow or disallow viewing of the phone web user interface:
STEP 1 Press the Setup button.
STEP 2 To display the phone web user interface on the PC, select Settings > Security
Configuration > Web Access Enabled.
STEP 3 To change the status of the Web Access Enabled parameter, press Edit.
If the option to edit the parameter is not displayed, press **# to display the option.
If the edit option still does not display, it might be set by your phone system
administrator such that you cannot modify this parameter.
STEP 4 Press Y/N to toggle the parameter and press OK to set the parameter.
STEP 5 To save your change, press Save.
To enable or disable modifying the configuration profile by using the phone web
user interface:
STEP 1 Press the Setup button.
STEP 2 To display the Web Server Writable option, select Settings > Security
Configuration > Web Server Writable.Using the Phone Web User Interface
Saving the Configuration Profile
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 47
5
STEP 3 To change the status of the Web Server Writable, press Edit.
If the option to edit the parameter is not displayed, press **# to display the option.
If the edit option does not display after a few seconds, it might be set by your
phone system administrator such that you cannot modify this parameter.
STEP 4 Press Y/N to toggle the parameter and press OK to set the parameter.
STEP 5 To save your change, press Save.
Saving the Configuration Profile
Click Submit All Changes when you have finished modifying the fields in the
phone web user interface to update the configuration profile. The phone is
rebooted and the changes are applied.
Click Undo All Changes if you want to clear all changes made this session and
return to the parameter values set before the session began or since the last time
you clicked Submit All Changes.
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Author Comment

by:sasapix
ID: 39161048
#39160867
as shown in the picture Cisco.jpg the parameter "enable web admin access" is already enabled

#39160858
I use PoE
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LVL 23

Expert Comment

by:Mohammed Hamada
ID: 39162273
Then i don't think I can assist anymore.. maybe you should request to talk to Cisco regarding this? they could assist you esp if they know this particular model have this kind of issue.
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Accepted Solution

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sasapix earned 0 total points
ID: 39210477
the problem was due to the SPCP protocol that is loaded by default, to solve the problem you have to remove the auto-detect of SPCP and then change the protocol spcp in sip.

-
 Salvatore.
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Author Closing Comment

by:sasapix
ID: 39221467
because I have found that this model of phone is the only one of cisco to have it auto-detect protocol SPCP and only by removing the auto-detect and changing the protocol in sip you can have access to the administration of the phone through the browser
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