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Configure dialing options in Outlook 2010

Posted on 2013-05-10
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2,443 Views
Last Modified: 2013-06-19
I am testing a new VoIP phone system (broadsoft) and want to get the outlook dialing working, so i can click "dial" from outlook and the phone on my desk starts the call.

I have documentation from the provider on how to do this, including configuring the SIP service in Control Panel->Phone & Modem Options.

The problem is that it shows how to configure Outlook dialing options for 2003 or 2007, but not 2010.
Right now when i try to dial a number from outlook it automatically goes to Skype, I need help to change it so it uses "SIP Tapi for Click2Dial". I can't seem to find this anywhere.
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Question by:tabush
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Expert Comment

by:David Johnson, CD, MVP
ID: 39156071
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LVL 2

Accepted Solution

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tabush earned 0 total points
ID: 39156330
i found the solution:
1. Add the following key to the registry:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Call Integration

2. Add the dword-value TAPIOVERRIDE and set it to 1

3. Restart Outlook.

If you are using 64bit version of Windows/Outlook try the following key instead (or create both keys):

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Call Integration



For more details please refer to:
http://social.technet.microsoft.com/Forums/en-US/office2010/thread/b85aa37b-6360-4f9e-b478-19cf755a85e7
http://support.microsoft.com/kb/959625/
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Author Closing Comment

by:tabush
ID: 39167417
it worked. go me.
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Expert Comment

by:adampayne
ID: 39261493
Go You.

Thanks
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