Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Configure dialing options in Outlook 2010

Posted on 2013-05-10
4
Medium Priority
?
2,655 Views
Last Modified: 2013-06-19
I am testing a new VoIP phone system (broadsoft) and want to get the outlook dialing working, so i can click "dial" from outlook and the phone on my desk starts the call.

I have documentation from the provider on how to do this, including configuring the SIP service in Control Panel->Phone & Modem Options.

The problem is that it shows how to configure Outlook dialing options for 2003 or 2007, but not 2010.
Right now when i try to dial a number from outlook it automatically goes to Skype, I need help to change it so it uses "SIP Tapi for Click2Dial". I can't seem to find this anywhere.
0
Comment
Question by:tabush
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 83

Expert Comment

by:David Johnson, CD, MVP
ID: 39156071
0
 
LVL 2

Accepted Solution

by:
tabush earned 0 total points
ID: 39156330
i found the solution:
1. Add the following key to the registry:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Call Integration

2. Add the dword-value TAPIOVERRIDE and set it to 1

3. Restart Outlook.

If you are using 64bit version of Windows/Outlook try the following key instead (or create both keys):

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Call Integration



For more details please refer to:
http://social.technet.microsoft.com/Forums/en-US/office2010/thread/b85aa37b-6360-4f9e-b478-19cf755a85e7
http://support.microsoft.com/kb/959625/
0
 
LVL 2

Author Closing Comment

by:tabush
ID: 39167417
it worked. go me.
0
 

Expert Comment

by:adampayne
ID: 39261493
Go You.

Thanks
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question