Solved

PUP infection

Posted on 2013-05-10
12
531 Views
Last Modified: 2013-11-22
A client was having issues with PUPs...slow computer and sometimes stalling.
Ran scans, see below.

What do you think?  No Trojans or viruses picked up...just stuff from PUPs.  Do you see any vulnerabilities.

Ran SAS scan but he closed it without removing the cookies.  also ran AwdCleaner...but didn't have the report transfered to my computer...I can send it later if necessary.

Thanks,
Mags
Rkill--1.txt
Rkill--2.txt
RKreport-1--S-05092013-02d1006.txt
RKreport-2--D-05092013-02d1007.txt
RKreport-3--H-05092013-02d1009.txt
mbam-log-2013-05-09--10-30-05-.txt
HitmanPro-20130509-1320.log
RKreport-1--S-05092013-02d1433.txt
JRT.txt
SUPERAntiSpyware-Scan-Log---05-0.log
0
Comment
Question by:MagsMcKinley14
  • 6
  • 6
12 Comments
 
LVL 26

Accepted Solution

by:
Thomas Zucker-Scharff earned 500 total points
Comment Utility
Just looking at the roguekiller reports. I'm a little worried you may have removed something that windows will have a fit about.

This appears in one of the first reports:

[HJ] HKLM\[...]\Wow6432Node\System : EnableLUA (0) -> FOUND

But that is not a hijack it is the component that 64bit systems use to trick 32 bit programs into thinking they are running on a 32bit machine.  At least that is my recollection.

It looks like you got rid of extra BHOs, personally I think this machine needs a different browser - I never have trusted IE.  Have you tried running RevoUninstaller on it?  That should find an extraneous or left over bits and you can uninstall them.
0
 

Author Comment

by:MagsMcKinley14
Comment Utility
Tzucker...I forgot to mention this....after roguekiller ran plus some other scans the system needed to run a repair...did a system restore.  Was this possibly due to what roguekiller removed?  Seemed to correct the issue.

I used revo to uninstall some programs but is there a way to use it to clean up leftovers if a program has been uninstalled with windows uninstaller?

Thanks for your assistance!  It is greatly appreciated.
0
 
LVL 26

Assisted Solution

by:Thomas Zucker-Scharff
Thomas Zucker-Scharff earned 500 total points
Comment Utility
Revo should search for leftovers.  (I think there is a search for extras button)  if you don't see that try Total Uninstaller.  It does sound like the repair was due to what RK removed.  A system restore should have restored the file that was deleted, although it also may have restored unwanted files as well.

If you are sure that the system is clean, make a backup, then run CCleaner.  CC is a powerful program and will clean up a lot, but beware because some virii will put files into the temp directory which CC deletes.  That is why you want to make sure the system is clean.  Also if the user uses the recent files option in MSOffice apps, be sure to uncheck those options, otherwise the recent files shortcuts will also be cleaned out.
0
 
LVL 26

Expert Comment

by:Thomas Zucker-Scharff
Comment Utility
Uninstallers that are portable applications (can run from a USB stick):

MyUninstaller
RevoUninstaller
UninstallTool

Also an important tool to use is Autoruns.
0
 

Author Comment

by:MagsMcKinley14
Comment Utility
Thanks...I will check to see which other programs may have been undone by the System Restore.

I will double check Revo for removing other leftovers and run Autoruns.

tzucker How do I know if RogueKiller is wanting to remove or replace something it shouldn't?  I don't have the experience using it or all registry items that may be necessary not to screw something up...guidelines?  Thanks

I will do this tomorrow and get back with you.  Thanks to you both!
Mags
0
 
LVL 26

Expert Comment

by:Thomas Zucker-Scharff
Comment Utility
it's a  hard call.   you have to be very careful.   generally you don't want to delete anything you don't know how it works.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 

Author Comment

by:MagsMcKinley14
Comment Utility
Okay I had Revo do a clean up then ran CCleaner.  It would stop for a while on the Windows\system32\wbem\Logs\WMITracing.log.  I've never seen that before.  Any worries?
0
 

Author Comment

by:MagsMcKinley14
Comment Utility
CCleaner has been resolved.
0
 
LVL 26

Expert Comment

by:Thomas Zucker-Scharff
Comment Utility
Glad to hear.  I don't have any insight into the log problem.  If you run CCleaner again does it still get stuck (or are you too hesitant to try)?
0
 

Author Comment

by:MagsMcKinley14
Comment Utility
Tom I ran CCleaner again after doing the above and it no longer lingers at the Windows\system32\wbem\Logs\WMITracing.log.  I think we got it...I will check with my client in a few days and see how everything is running.
0
 
LVL 26

Expert Comment

by:Thomas Zucker-Scharff
Comment Utility
GREAT!
0
 

Author Closing Comment

by:MagsMcKinley14
Comment Utility
I'm as sure as I can be at this time that the machine is clean.  I will post again if still having issues.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Many people tend to confuse the function of a virus with the one of adware, this misunderstanding of the basic of what each software is and how it operates causes users and organizations to take the wrong security measures that would protect them ag…
In every aspect, security is essential for your business, and for that matter you need to always keep an eye on it. The same can be said about your computer network system too. Your computer network is prone to various malware and security threats t…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now