PUP infection

A client was having issues with PUPs...slow computer and sometimes stalling.
Ran scans, see below.

What do you think?  No Trojans or viruses picked up...just stuff from PUPs.  Do you see any vulnerabilities.

Ran SAS scan but he closed it without removing the cookies.  also ran AwdCleaner...but didn't have the report transfered to my computer...I can send it later if necessary.

Thanks,
Mags
Rkill--1.txt
Rkill--2.txt
RKreport-1--S-05092013-02d1006.txt
RKreport-2--D-05092013-02d1007.txt
RKreport-3--H-05092013-02d1009.txt
mbam-log-2013-05-09--10-30-05-.txt
HitmanPro-20130509-1320.log
RKreport-1--S-05092013-02d1433.txt
JRT.txt
SUPERAntiSpyware-Scan-Log---05-0.log
MagsOwnerAsked:
Who is Participating?
 
Thomas Zucker-ScharffConnect With a Mentor Systems AnalystCommented:
Just looking at the roguekiller reports. I'm a little worried you may have removed something that windows will have a fit about.

This appears in one of the first reports:

[HJ] HKLM\[...]\Wow6432Node\System : EnableLUA (0) -> FOUND

But that is not a hijack it is the component that 64bit systems use to trick 32 bit programs into thinking they are running on a 32bit machine.  At least that is my recollection.

It looks like you got rid of extra BHOs, personally I think this machine needs a different browser - I never have trusted IE.  Have you tried running RevoUninstaller on it?  That should find an extraneous or left over bits and you can uninstall them.
0
 
MagsOwnerAuthor Commented:
Tzucker...I forgot to mention this....after roguekiller ran plus some other scans the system needed to run a repair...did a system restore.  Was this possibly due to what roguekiller removed?  Seemed to correct the issue.

I used revo to uninstall some programs but is there a way to use it to clean up leftovers if a program has been uninstalled with windows uninstaller?

Thanks for your assistance!  It is greatly appreciated.
0
 
Thomas Zucker-ScharffConnect With a Mentor Systems AnalystCommented:
Revo should search for leftovers.  (I think there is a search for extras button)  if you don't see that try Total Uninstaller.  It does sound like the repair was due to what RK removed.  A system restore should have restored the file that was deleted, although it also may have restored unwanted files as well.

If you are sure that the system is clean, make a backup, then run CCleaner.  CC is a powerful program and will clean up a lot, but beware because some virii will put files into the temp directory which CC deletes.  That is why you want to make sure the system is clean.  Also if the user uses the recent files option in MSOffice apps, be sure to uncheck those options, otherwise the recent files shortcuts will also be cleaned out.
0
Improved Protection from Phishing Attacks

WatchGuard DNSWatch reduces malware infections by detecting and blocking malicious DNS requests, improving your ability to protect employees from phishing attacks. Learn more about our newest service included in Total Security Suite today!

 
Thomas Zucker-ScharffSystems AnalystCommented:
Uninstallers that are portable applications (can run from a USB stick):

MyUninstaller
RevoUninstaller
UninstallTool

Also an important tool to use is Autoruns.
0
 
MagsOwnerAuthor Commented:
Thanks...I will check to see which other programs may have been undone by the System Restore.

I will double check Revo for removing other leftovers and run Autoruns.

tzucker How do I know if RogueKiller is wanting to remove or replace something it shouldn't?  I don't have the experience using it or all registry items that may be necessary not to screw something up...guidelines?  Thanks

I will do this tomorrow and get back with you.  Thanks to you both!
Mags
0
 
Thomas Zucker-ScharffSystems AnalystCommented:
it's a  hard call.   you have to be very careful.   generally you don't want to delete anything you don't know how it works.
0
 
MagsOwnerAuthor Commented:
Okay I had Revo do a clean up then ran CCleaner.  It would stop for a while on the Windows\system32\wbem\Logs\WMITracing.log.  I've never seen that before.  Any worries?
0
 
MagsOwnerAuthor Commented:
CCleaner has been resolved.
0
 
Thomas Zucker-ScharffSystems AnalystCommented:
Glad to hear.  I don't have any insight into the log problem.  If you run CCleaner again does it still get stuck (or are you too hesitant to try)?
0
 
MagsOwnerAuthor Commented:
Tom I ran CCleaner again after doing the above and it no longer lingers at the Windows\system32\wbem\Logs\WMITracing.log.  I think we got it...I will check with my client in a few days and see how everything is running.
0
 
Thomas Zucker-ScharffSystems AnalystCommented:
GREAT!
0
 
MagsOwnerAuthor Commented:
I'm as sure as I can be at this time that the machine is clean.  I will post again if still having issues.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.