I have a Win7 64bit Dell computer, and I'm trying to upgrade to IE 10. However, as I try (and fail) to upgrade IE, I'm beginning to realize that there's a bigger problem with IE 9 that I'm not able to address. IE 9 (32bit & 64bit) is currently installed, and works. I am able to load it, go to websites, have add-ons running in the background, etc.
I have shared a Dropbox folder (https://www.dropbox.com/sh/mxqmavgmmp7vunl/UaMNSj3MLW
) that contains several png b/c describing the problem just isn't enough
1) At first, I tried to update IE via Windows Update, but it failed. Upon further investigation, I discovered that Windows Update was trying to install both IE 9, and IE 10 simultaneously, despite the fact that IE 9 is currently installed (Dropbox: WinUpdate History.png). IE9 failed with Code 9C48, and IE 10 failed with Code 9C59.
2) I tried to uninstall IE 9 (via Windows Features), but the Windows Features window came up blank, instead of displaying a list of items. I followed this guide (http://www.raymond.cc/blog/fix-blank-or-empty-list-in-vista-turn-windows-features-on-or-off-optionalfeaturesexe
) which resolved the problem.
I also ran sfc /scannow and chkdsk C: /F, both of which came back clean
3) I tried to remove IE 9 from the Windows Features window, but it failed. I then tried to uninstall it from the Program and Features -> View Updates screen, but that failed as well. So I downloaded IE 10 from microsoft.com directly (bypassing WinUpdates), and tried to install it that way.
This also failed, and further complicated things. Now, the Windows Features screen shows IE 10 as being installed, while the Program and Features screen shows IE 9 (Dropbox: Add-Remove Progs.png)
On the plus side, I think the System Update Readiness Tool resolved the Windows Update / IE 9 issue, as IE 10 is the only one listed now.
4) As a last ditch effort, I tried to run the Win7 repair DVD, but that turned up nothing.
I also tried to "Fix problems with Windows Update" in the Control Panel -> Troublshooting section. It claims that it fixed problems, but IE still won't upgrade.
Where I'm at now:
*) IE 9 errors when I try to uninstall it from Programs & Features -> Updates
*) IE 10 errors when I try to remove it from Windows Features
*) IE 10 fails to install from either Windows Update or from the standalone installer
*) IE 9 (32bit and 64bit) is stable, works, runs with add-ons, and shows no signs of instability
Anybody have any ideas on how to address this problem?