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Add on Card only one Serial Port Works

We installed a Windows 7 desktop with an MSI FM2-A55M-E33 Motherboard.  I have an add on PCI Card with 1 Parallel DB-25 LPT port and 2 Serial DB-9 COM ports (Syba SY-PCI50009).  

The Syba Card works on Com3 but the Com4 port doesn't work.  The Motherboard has a Com port header on it as well and I haven't tried connecting to it or disabling it in BIOS.  Just wondering if you guys think that is the problem or if there is a more common problem that may be known as causing issue with these cards.

Thank you for your help in advance.
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Yes I installed the drivers that came with the card first then tried the drivers from syba's site.

Yes they are showing in device manager as "The device is working properly"
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The problem was found in the baud settings.