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Add on Card only one Serial Port Works

We installed a Windows 7 desktop with an MSI FM2-A55M-E33 Motherboard.  I have an add on PCI Card with 1 Parallel DB-25 LPT port and 2 Serial DB-9 COM ports (Syba SY-PCI50009).  

The Syba Card works on Com3 but the Com4 port doesn't work.  The Motherboard has a Com port header on it as well and I haven't tried connecting to it or disabling it in BIOS.  Just wondering if you guys think that is the problem or if there is a more common problem that may be known as causing issue with these cards.

Thank you for your help in advance.
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kadafitcd
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kadafitcd
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5 Solutions
 
PakaCommented:
Did you install the driver from the sybausa site?

http://www.sybausa.com/productInfo.php?iid=605

The more advanced drivers will allow you to change the com ports so they don't conflict...
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CompProbSolvCommented:
Is the port showing up properly in Device Manager?
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kadafitcdAuthor Commented:
Yes I installed the drivers that came with the card first then tried the drivers from syba's site.

Yes they are showing in device manager as "The device is working properly"
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CompProbSolvCommented:
You mention that Com3 works but Com4 does not.  I am assuming that you can reconfigure each physical port however you wish.  Is it the first physical port that is working and the second is not or is the issue that whichever one you configure as COM4 does not work, though it does work if configured as COM3?

I am trying to separate configuration/software issues from hardware ones here.

When you say that it does not work, are you doing an internal loopback test or are you testing it externally?
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PakaCommented:
Go to Device Manager, Ports
Right-click COM4

Within the tabs, do you have the option to change it to a different port; if so, then try a different COM number.
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kadafitcdAuthor Commented:
Ok we were able to get it working.  It ended up just being a baud issue.  I went into the card under device manager and changed the baud to match what the program was looking for and it all started working properly. Thank you all for the help.  I will award points for the effort.
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kadafitcdAuthor Commented:
The problem was found in the baud settings.
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