Solved

Adobe Reader xi causes display to be distorted

Posted on 2013-05-10
9
707 Views
Last Modified: 2013-05-11
PC running Windows 7.  When Adobe Reader 10 is installed everything is just fine.  But, when I install Adobe Reader xi and I open any pdf file the display goes crazy.  By that I mean the colors are all distorted or maybe "negative" is the word I'm looking for.  If I uninstall xi and put version x back on, everything is ok.
0
Comment
Question by:PCGalOfCal
  • 4
  • 4
9 Comments
 
LVL 92

Accepted Solution

by:
John Hurst earned 500 total points
ID: 39157390
Adobe Reader 11 works fine on Windows 7. I have it running.

Most likely it is a video driver problem. See if you can find a newer driver for your video card and update it.

Also try this:

Uninstall Adobe Reader completely. Go to ftp://ftp.adobe.com/pub/adobe/reader/ and download the full V11 version. Restart and install the full version. That might help, but I would still upgrade the video driver.

... Thinkpads_User
0
 

Author Comment

by:PCGalOfCal
ID: 39157392
Sounds good.  I'll do it tonight.  Thanks.
0
 
LVL 8

Expert Comment

by:Dipak
ID: 39157563
Check out the link below for the same.
http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html

Which states there is a workaround for this issue.

Problem: A gray/blank screen displays after choosing "Trust this host one time only" or "Trust this host always" in the browser.

Cause : - This happens with IE, Firefox, and Chrome.

Workaround :-  Turn off Protected View (Preferences > Security (Enhanced) > All files).
0
 

Author Comment

by:PCGalOfCal
ID: 39158297
Problem is fixed but I'm not sure exactly why.  Here is the situation... My client wanted to update the driver to the video card himself (I've been working on this remotely with him).  He called this morning and told me that he went into the properties on Adobe Reader xi, then went to "compatibility mode" and next he selected "run this program as an administrator".  He then said it started working correctly.  I asked him if he updated the driver and he said yes but that's not what fixed it.  Anyway, I looked and the driver was updated from version 9 to 12 (big update).  So, I rolled back the driver and I also unchecked the "run program as an administrator" option that he thinks fixed the issue.  I restarted the computer and everything still worked properly.  So now I have no idea what really fixed it or why.  Any ideas?
0
Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

 
LVL 92

Expert Comment

by:John Hurst
ID: 39158306
So now I have no idea what really fixed it or why

An update and then rollback of the video driver could cause this. Adobe should work without "Running as Administrator" which is what you did.

So the first hypothesis above was video driver and that seems to be what has changed leading to the machine working fine subsequently.

.... Thinkpads_User
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39158313
This would be in the same category as:  

I can't use the internet. Uninstall/Reinstall the NIC driver. Oh, That works now.

I cannot say what in the Video driver would change, but it does appear to be the fix.

.... Thinkpads_User
0
 

Author Comment

by:PCGalOfCal
ID: 39158314
Yep. Thats what I think.  Wish I could of proved that to him by rolling back the driver.  Oh well, I still get paid.  :)
0
 

Author Comment

by:PCGalOfCal
ID: 39158317
Thank You!
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39158319
@PCGalOfCal - Thanks and I was happy to help. Yes - you should still get paid!

... Thinkpads_User
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

A Bare Metal Image backup allows for the restore of an entire system to a similar or dissimilar hardware. They are highly useful for migrations and disaster recovery. Bare Metal Image backups support Full and Incremental backups. Differential backup…
If you need to start windows update installation remotely or as a scheduled task you will find this very helpful.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now