Solved

printing a document bumps the USB 3G / 4G broadband adapter offline.

Posted on 2013-05-11
3
336 Views
Last Modified: 2013-05-28
Hi, I have a friend that has a printer in his office and has a usb running to his desk, and when he brings his laptop in he just plugs the printer in whenever he needs to print something.

Latley when he connects it to his laptop, his internet connection goes out. He has no wifi in his work but he has a USB 3g 4g broadband adapter he uses for his internet connection.

Also for some reason his broadband adapter will only work on the right hand side, the left side usb ports will give an error with the broadband card. But when testing the left side USB port with a USB drive, it gave no errors or anything when copying data. My guess is the USB on the right side is board mounted, the left USB may connect to the board with a cable so may be lower power. But the printer always worked fine on the left port. And it still does, the only problem is it bumps him offline soon as he connects it.

He took the usb adapter to sprint and they did testing on it and they said it is functioning normally and passed all tests.

 I told him to take his laptop home and try to print with his home printer as a test to see if he gets disconnected with his 3g 4g card, and he did not get disconnected at his house.when plugging in his home printer into the usb on the left side. So it seems the problem is the printer or the usb printer cable? Never heard of this one, does anyone have any ideas?
0
Comment
Question by:hydrive1902
  • 2
3 Comments
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 39157750
if it worked before -  a system restore can help quickly
0
 
LVL 1

Author Closing Comment

by:hydrive1902
ID: 39202105
System restore went through but it did not help. But I had the customer plug in a USB  hub into the right side of the laptop and don't use the left side usbs and that does the trick.
0
 
LVL 92

Expert Comment

by:nobus
ID: 39202238
you can also use a POWERED hub, like this - much more trustworthy
http://www.belkin.com/IWCatProductPage.process?Product_Id=158910
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question